Overview
The Valet Supervisor oversees the daily operations of the valet service, ensuring excellent customer service, efficient vehicle handling, and the safety and security of vehicles. This role involves managing a team of valet attendants, maintaining high service standards, and coordinating with other departments to ensure smooth operations. The ideal candidate will have strong leadership skills, a customer-focused approach, and experience in valet or parking management.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
ABM 2024 Employee Benefits | Front Line Team Members
Key Responsibilities:
- Team Supervision: Lead, train, and supervise a team of valet attendants, ensuring they provide prompt and courteous service to all guests.
- Customer Service: Greet guests warmly and assist them with their vehicle needs. Handle customer complaints and issues, ensuring a positive experience.
- Operational Oversight: Coordinate the daily valet operations, including scheduling, assigning tasks, and managing workflow to ensure efficient vehicle handling and parking.
- Vehicle Safety: Monitor the handling and parking of vehicles to ensure the safety and security of guest vehicles. Implement and enforce company policies and procedures regarding vehicle safety.
- Training and Development: Provide ongoing training to valet attendants on customer service, safety procedures, and operational standards. Evaluate staff performance and provide feedback for improvement.
- Quality Assurance: Conduct regular inspections of the valet area to ensure cleanliness, organization, and adherence to service standards.
- Communication: Serve as a liaison between valet staff, management, and other departments. Ensure effective communication of any issues, updates, or changes in procedures.
- Problem Resolution: Address and resolve any operational or customer service issues that arise, taking a proactive approach to prevent future occurrences.
- Reporting: Maintain accurate records of valet operations, including vehicle logs, incident reports, and employee performance. Prepare reports on service quality and operational efficiency.
- Inventory Management: Oversee the inventory of valet supplies and equipment, ensuring availability and proper maintenance.
Qualifications:
- Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management or a related field preferred.
- Experience: Minimum of 2-3 years of experience in valet services, parking management, or a related customer service role. Supervisory experience is preferred.
- Skills:
- Excellent customer service and communication skills.
- Strong leadership and team management abilities.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Good organizational and multitasking skills.
- Knowledge of vehicle handling and safety procedures.
- Proficient in using valet management software and tools.
- Valid driver’s license and clean driving record.
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