Overview
The Regional Account Manager (RAM) provides sales leadership for a designated number of strategic accounts. The RAM Partners with key customer management and stakeholders and will identify, plan, and execute growth strategies and tactics for facilities services initiatives with mechanical, electrical, lighting, eMobility, the ABM EnhancedFacility Program, facility services engineering, and parking management. The RAM will cross-sell other facility services as well and ensure ABM program quality and implementation of contract terms. Financial performance, P&L, and A/R, work order management, and problem resolutions will be the RAM’s responsibility as well. As a leader, the RAM will be required to give dynamic client presentations and updates.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
Essential Functions:
- Establishes productive, professional relationships with key ABM and client personnel in the assigned industry group and/or strategic accounts
- Partnering, consulting and communicating with Key Customer Management.
- Partnering, consulting and communication with Key internal stakeholders.
- Identifying, planning and executing tailored solutions, growth strategies and tactics.
- Supporting change and transition activities, and monitors rollout schedules, targets and plans.
- Ensuring that all standardization programs have been set and are being utilized effectively.
- Accountable for the maintenance, growth and increased profitability of the assigned accounts and directs customer specific technology initiatives which deliver value added services to increase our penetration of each account.
- Coordinating all billing, reporting and accounting requirements relative to the Customer, and in conjunction with ABM’s standards.
- Monitoring Profit and Loss Statements ensuring accuracy and optimal financial performance.
- Monitoring the accounts receivable activity of the account ensuring accuracy and timeliness.
- Ensuring that all contract terms and requirements are being upheld by both the Customer and ABM.
- Following up and insuring problems and/or issues are resolved via work order management.
- Presenting information to the customer during key meetings and reviews.
Requirements
Looking for a forward-thinking technology leader offering a passion and commitment for designing and developing a customer strategy and plans to drive required financial results.
- Bachelor’s degree preferred or equivalent level of professional experience.
- 8+ years of relevant professional experience.
- Minimum of 4 years of major account experience.
- Minimum of 2 years of experience in the services sector.
- Willing to travel 75% for this position
- Technical aptitude and skills in one or more of the following disciplines including HVAC, mechanical, building automation, electrical power and/or EV solutions.
- Ability to communicate and present effectively to all levels including executive.
- Ability to present to groups.
- Strong knowledge and experience in account management within the facilities services industry.
- Successful track record in selling and/or growing large, complex accounts required.
- History of building relationships with existing clients to maintain present sales and to facilitate add-on business and services.
- Able to represent Company at local or regional conferences or at National meetings and trade organizations.
- Must have the ability to solve problems quickly as well as manage multiple accounts over a large geographic area.
