JOB SUMMARY
The Vice President, Training (VPT) provides strategic oversight for all aspects of training, certification, contract compliance, and professional development across the Company. This includes responsibility for Safety Act and weapons compliance, training audits and training compliance metrics.
This position supports corporate and operational leadership at the highest levels to drive the growth and success of our Company's talent. This includes leading the design and implementation of comprehensive, Company-wide talent management programs and training initiatives to increase team skills and competencies and contribute to enhanced organizational financial performance. Additionally, the VPT is responsible for establishing and managing training performance metrics and training compliance audits designed to ensure training excellence ties to revenue and profit generation.
This key role drives strategic value through the optimization of training programs and by ensuring alignment with business objectives. The VPT establishes clear organizational training structures, delegates appropriate authority, and creates efficient communication channels to ensure training's direct impact on business success.
The ideal candidate has demonstrated performance building, implementation, and management of talent development to effect positive change in the organization. Those with a passion for continuous improvement, results-oriented disposition, work well with others, and understanding of the importance of alignment to business objectives in a professional environment are preferred.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.
- In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.
The VPT’s core duties may include (but are not limited to):
- Provides Company leadership in training, organizational improvement, and performance enhancement; Responsible for long-term and short-term goals aligned to business needs. Analyzes development needs; develops and implements a variety of programs and initiatives for the enhancement of contract compliance, customer service, quality, employee growth and satisfaction, and profitability.
- Sets training organization metrics aligned directly with the Company’s financial targets; measures and optimizes training efforts in line with the same.
- Works with Operational leadership and their training directors; establishes and maintains a clear organizational training structure, overseeing Training/QC personnel. Ensures trainers and QC team effectively support field training and compliance teams, timely. Coaches, mentors and provides training guidance to Sector training and operations teams as well as department leadership.
- Implements clear delegation frameworks to empower prompt decision-making at appropriate levels within training; develops robust protocols for handling critical decision escalations
- Acts to ensure Company compliance with legally mandated and company-mandated training requirements; Works with Company HR, Legal and operational teams related to training document compliance and auditing. Responsible for ensuring the integrity of training and certifications.
- Serves as a Federal Firearms License (FFL) holder for the Company. Maintains and supports all activity to ensure the license is kept proper and current; represents the Company related to agency inquiries and reporting requirements; maintains and audits records.
- Contributes to sales and profitability growth by (a) maintaining tight controls around training to ensure contract and regulatory compliance as well as ensuring that any value-added or additional training has a direct link to increasing the Company’s revenue and profitability (b) serving as a subject matter expert in Federal Contract proposals, (c) developing and integrating cross-functional training and performance improvement modules throughout the organization, and (d) collaboratively implementing significant improvement initiatives with major clients while optimizing resource utilization and cost management.
- Analyzes and manages the performance of individuals, programs, and organizational units through key performance indicators (KPI) related to favorable business outcomes; creates performance and competency models and implements effectiveness initiatives with cross-regional and companywide impact. Produces regular and ad hoc reporting related to training compliance, regulatory compliance, position-based requirements, and other training-related reporting.
- Determines training needs and develops needs-based curriculum with original content; develops a variety of innovative, leading-edge curricula with broad applications; conducts training in a variety of settings and through a variety of applicable media. May conduct needs analysis studies; identifies operational discrepancies and confers with operational leadership and managers/supervisors to determine training needs and approaches.
- Responsible key company training programs to include the Paragon National Protective Service Institute (NaPSI) and accreditation program (CALEA).
- Analyzes and learns client businesses; develops partnerships with clients and collaborates to identify benefits and create value in the delivery and integration of a variety of security services supporting federal contracts; plays a sales and marketing role in expanding business opportunities and delivering value-added services, while ensuring cost-effectiveness and adherence to business goals.
- Provides leadership in managing and rolling out multiple cross-regional, cross-functional, cross-departmental, and national projects; effectively and efficiently organizes resources and builds cross-functional and interdepartmental collaboration in the pursuit of company objectives; provides direction and coordination of work as appropriate to projects via robust feedback loops; serves as project advocate and achieves project milestones, timely.
- Ensures efficiency across the organization by not only establishing clear roles and responsibilities within the training organization but also creating transparency on those roles and responsibilities across internal stakeholder groups, thereby enabling streamlined hand-offs and collaboration between training and key stakeholders across the contract and customer lifecycle
- Plays an active role as a partner in major client total quality efforts and initiatives; designs, implements, manages, and measures change initiatives; spearheads customer-focused quality initiatives with broad impact.
ADDITIONAL KEY SUCCESS ACTIVITIES
- Adopts a growth mindset. Seek out opportunities to apply and proactively recommend innovative training solutions to our professional development programs.
- Identifies and recommends improvements to current training programs and processes to assist with efficiencies, compliance, and modernization within the training and QC department.
- Establishes regular communication channels and feedback loops showcasing: Impact of training metrics on business outcomes, cost optimization initiatives, QC improvement data, success stories and other positive outcomes
- Performs additional functions, duties, and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference depending upon the nature of the position
Basic Qualifications
- U.S. Citizenship preferred
- At least 21 years of age.
- Ability to obtain a Top-Secret clearance. Ability to acquire and maintain any other required clearances and/or access requirements.
- Ability to meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
- Must be able to obtain and maintain BATFE FFL Responsible Person designation.
Education/Experience
- Bachelor's degree in a related field with at least ten (10) years of progressively responsible training management experience in law enforcement or security or a combination of both, equaling ten (10) years, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the Company.
- At least five (5) years’ experience managing a large team (ten or more), preferably in training.
Preferred Skills and Competencies (as demonstrated through experience, training, and/or testing)
- In-depth knowledge of business processes and success factors. Thorough knowledge of general office policies, procedures, and standards. Ability to interpret written and oral instructions.
- Advanced knowledge of effective performance improvement and training methods, processes and adult learning theory.
- Instructional Design; competency using the ADDIE model. Advanced skill in developing curriculum and performance-based training modules.
- Advanced presentation and group facilitation skills, including adaptation to various audiences such as frontline employees, management and customers, and providing graphic and narrative interpretations and explanations of quantitative and qualitative information.
- Skill in directing and implementing change initiatives in a multi-site, multi-state organization.
- Skill in analyzing, modeling, and synthesizing a variety of data and developing recommendations and solutions.
- Advanced knowledge of firearms, ammunition, and ballistics; advanced knowledge of use of force law and non-lethal weapons.
- Strong problem-solving and analytical skills.
- Exceptional planning, organization, project coordination and time management skills.
- Ability to use personal computers and various office technology; proficiency with MS Office Suite, including word processing, spreadsheet production. Those familiar with learning management systems and ability to use modern e-learning platforms to create learning content are preferred.
- Ability to communicate clearly, effectively, professionally, and courteously at all levels and across diverse cultures.
- Skill in planning, organizing, monitoring and ensuring achievement of milestones in projects or assignments, including elements performed by team members and collaborators.
- Ability to work independently and as part of a team. Ability to effectively lead project teams
- Positive and proactive attitude and a desire to support business efforts, and customer service goals.
- Demonstrated energy, drive, determination and persistence, even when confronted with challenges.
- Ability to carry out multiple assignments concurrently.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability and willingness to adapt quickly to shifting deadlines and priorities.
- Ability to adapt to changes in the external environment and organization.
Working Conditions (Physical/Mental Demands)
With or without reasonable accommodation, must possess the physical and mental capacity to effectively perform all essential functions. The demands of the job include, but are not limited to:
- Maintaining composure in dealing with authorities, senior executives, clients, staff and the public, occasionally under conditions of urgency and in high-pressure situations.
- Handling and being exposed to sensitive and confidential information.
- Regular travel to company offices, client sites and other locations.
- Listening to and interpreting employee requests and needs.
- Handling multiple tasks concurrently.
- Speaking and hearing sufficiently to communicate in person and by phone.
- Directing, motivating, training, and coaching staff in a positive manner.
- Close vision, distance vision, and ability to adjust focus.
- Occasional lifting and/or moving up to 25 pounds.
- Reading and analyzing reports and data, including computer usage.
A Word about EEO, Pay Transparency and Other Requirements..
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
VA License Number: 11-4665
