At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Job description:
- Post and apply multi-currency customer receipts to customer accounts daily, investigate and resolve customer allocation queries in a timely manner
- Meet tight deadlines while managing a high volume of payment postings with accuracy and efficiency
- Conduct through analysis to identify and resolve payment discrepancies
- Resolve cash posting issues working cross functionally to resolve any issues
- Attention to detail with an ability to work in an environment where compliance with processes, procedures & SLA’s is paramount
- Documentation and maintenance of team processes and procedures
- Managing a shared mailbox, receiving a wide variety of requests and queries
- Documentation and maintenance of team processes and procedures
- Be proactive and innovative with ideas to improve service
- Participate in adhoc projects.
Skills/Experience
- Educated to third level business qualification not required, but beneficial
- Excel Proficiency: Advanced skills in Excel, including experience with formulas, pivot tables, VLOOKUP, and data sorting/filtering
- Proven experience as a Cash Allocation Specialist or similar role
- Experience working in a fast-paced, high-volume payment posting environment
- Strong problem-solving skills to resolve payment discrepancies and balance-related issues
- Strong numerical and analytical skills
- Strong verbal and written communication skills to work effectively with internal teams
- Strong attention to detail
- Strong work ethic with the ability to work in an organized manner
- Ability to handle high volumes of transactions with accuracy
- Ability to manage multiple tasks under time pressure, prioritizing workload to meet strict deadlines
- Be a self-starter who is motivated, innovative and ambitious
- The energy, passion and drive to make it happen
- Ability to manage multiple deliverables and adapt to changing priorities
We offer:
- Full time position, employment agreement;
- Hybrid working model; 3 days from office
- Excellent package including complex medical care, group insurance, Multisport card;
- You can recommend friends in Referral Program and collect awards
- Highly professional, multicultural environment and high standards of work;
- Clearly defined career path, wide range of trainings - online trainings also available at home, trainings in classroom, funding for learning foreign languages;
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
