Systems and Support Administrator (onsite) - IT
About the Team:
We are looking for a dedicated individual, excited to be a part of our culture!
Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion and Eagerness.
We Offer:
- Competitive Salary Range $65,318 to $81,648 annually
- Organizational Incentive Program Annually, up to 10% (7% at target)*
- Very generous health benefits, including medical, dental and vision
- Free telemedicine for entire household
- Health Savings Account
- Retirement savings plan with company matching program and 8% employer contribution opportunity
- SmartDollar financial wellness program
- Free employee assistance program
- Life insurance and disability insurance paid by the employer
- Award-winning employee wellness program
- Generous paid time off (PTO) policy including 10 paid holidays
- Tuition assistance program
- Culture of community and work-life balance
- Onsite gym and walking paths
Amazing culture:
- Awarded Top Companies to Work for in Arizona for 2022, 2023 & 2024
- Staff-run committees and clubs promote open communication, diversity, community involvement, and socialization opportunities
- Family-friendly activities on site for all employees
About the Systems and Support Administrator:
The Systems and Support Administrator (SSA) is responsible for the administration, maintenance, and support of hardware, and software at Donor Network of Arizona.
This position has a foundational responsibility for end user support needs across the entire organization, collaborating with other team members in supporting end users, resolving issues, and tracking within the IT Helpdesk system. Software applications may be in-house, custom or vendor supplied and will require an elevated level of understanding. Supports users and equipment in multiple locations and may require travel and/or work outside of standard business hours.
Collaborates with other IT staff to complete special projects, including coordinating upgrades and technology roll outs.
This position demands a combination of technical expertise, critical thinking skills, and proactive management. Key role in all IT-related matters and solutions to optimize efficiency and productivity.
End User IT Support
Network Support
Application Management
System Recoverability
Works to support a 24 x 7 organization, including after-hours emergency calls, on-site emergency support, and will participate in an on-call rotation.
Qualifications :
- HS Diploma with equivalent/relevant IT and industry experience. (Bachelor’s degree preferred)
- 2 years of End User support experience. (5 years preferred)
- Minimum Field of Expertise: MS Exchange, MS Windows Servers, Office Suite, End User Hardware, IT Support tools, Mobile use support/technologies
Donor Network of Arizona is a drug free workplace.
Job Type: Full-time
Pay: $65,318.00 - $81,648.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Experience:
- end user support: 2 years (Required)
Work Location: In person
