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KPMG is currently seeking a Technology Ambassador to join our Digital Nexus technology organization.
Responsibilities:
- Use strong diagnostic and people skills to assure clients’ swift resolutions to their technical issues; engage in proactive diagnosis and provide digital support experiences unique to physically being in an office; make certain timely escalation of client issues by assigning appropriate priority level, escalating as necessary to management contacts and owning the issue through resolution; deliver high quality support to Partners and professionals; utilize strong customer service and empathetic approach to provide advice and support to clients
- Work directly with internal IT (Digital Nexus) service delivery teams by reporting issues and collaborating on resolutions; use independent judgement in determining the problem and solution for each concern, making sure all specifications are met and configured appropriately
- Collaborate cross-functionally with key stakeholders, including Digital Nexus delivery teams, Learning and Development, Change Management and functional leads, to provide clients further insight into the latest tools and technology offerings to increase adoption
- Coordinate services for professionals within the Digital Desk, Infrastructure, Operations, and Networking (ION) and Depot as appropriate
- Provide onsite client relations to all levels of the organization and subject matter expertise in all areas of technology; update Standard Operating Procedures and other service processes and documentation when required
- Communicate proactively with clients from planning/scheduling through resolution to keep the apprised-on status; provide follow-up upon resolution to ensure customer satisfaction; act as a technical liaison for office related issues/outages to monitor/test networking and Wi-Fi
Qualifications:
- Minimum one year of recent experience in a technical customer service role with primary focus of supporting customers issues
- Bachelor's degree from an accredited college or university is preferred
- Experience providing basic technical support to customers; knowledge of conference room support and experience troubleshooting computer issues; ability to work onsite is required and the capability to provide on-call coverage on nights and weekends, as needed; some travel may be required to nearby offices as needed
- Effective in positively influencing and being a credible source of knowledge to our clients; possess a natural excitement and ability to learn technologies and explain technical issues to our partners and professionals located in the office; self-sufficient with capability to utilize a variety of resources to answer client inquiries and solve problems; capable of supporting client service professionals in various levels within the firm
- Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork; excited and passionate about the digital workplace experience with a consultative and customer service orientation
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.
Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6914_9_24
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
