What does a great Senior Relationship Manager do at Fiserv?
As a Senior Relationship Manager at Fiserv, you will be responsible for managing strategic relationships and ensuring high client satisfaction. You will have your own book of business, consisting of client relationships valued at over $50M in annual processing revenue. Your primary focus will be on retention and expansion strategy, working closely with enterprise clients to understand their needs and provide solutions from Fiserv's offerings.
What you will do:
Develop and maintain detailed working knowledge of the assigned accounts- key business drivers, business model and competitive landscape
Anticipate needs by proactively gauging client requirements, responding to requests, preparing proposals and developing solutions from Fiserv’s offerings
Develop and maintain solid business relationships with various decision-makers and influencers at all levels at each assigned account
Engage Fiserv business owners to review monthly performance data, implementing remedial actions when necessary to control and eliminate Fiserv and client liability
Negotiate contracts as client contracts near expiry
Work collaboratively with internal teams to improve processes and ensure clients understand our value proposition and how they can succeed with Fiserv
What you need to have:
Minimum of 2 years of experience working with and presenting to C-level executives
Minimum of 2 years of experience managing a large portfolio with a high net worth
Willingness to travel up to 10-15% of the time
What would be great to have:
Knowledge of the Canadian payments space
Experience in driving revenue growth through incremental sales
Experience in negotiating large enterprise contracts
Important info about this role:
We're better together - this role is fully on-site
In order to be considered, you must be a legal Canadian Resident without need for sponsorship now or in the future
This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered
R-10341242
