Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for supporting the Company's franchising and compliance responsibilities. Reviews, coordinates and interprets legal documents, such as franchises and any other franchise-related agreements and contracts entered into, for the purpose of compliance and conformity to Company standards and requirements. Supports implementation of activities designed to build relationships with elected officials and state agencies. Manages specific, structured projects. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
*Must reside within Comcast Florida Region
Job Description
Core Responsibilities
- Communicates, engages, and provides customers with education on guidelines for courtesy products and services
- Establish and maintain relationships with key stakeholders to assist with escalations or concerns.
- Works cross functionally to ensure that complex issues are resolved properly and timely. Ensures proper follow up with customer and others as needed.
- Prepare, review, and send out LFA Notices to relevant local government agencies, ensuring timely and accurate delivery.
- Acts as a company liaison to LFA’s for information and escalated issues.
- Works cross functionally with Marketing department for scheduling Public Service Announcements (PSAs) across the Florida Region.
- Work with agency/creative partners for final creative products to support Community Events.
- Maintain the budget for the Government Affairs/Community Impact Team.
- Process financials for the department (P-Card, PO, check requests, vendor set up and maintenance, tracking monthly expenses).
- Contributes to development of Internet Essentials and employee engagement and Lift Zone activation under our Project UP community impact umbrella.
- May assist in representing the company at community events, staff tables, and educate stakeholders on company initiatives.
- Oversees additional duties related to community affairs.
- Create and maintain tracking of all community impact activities (i.e., Team UP)
- Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as needed.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Special Projects; Relationship Building; Government Affairs; Prioritization; Results-Oriented; Independent Judgment
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
