How will your role impact First Command?
The Bank Solutions and Operational Readiness Manager role supports First Command Bank’s goal to enhance operational efficiency and deliver innovative solutions that align with our growth commitment within the military community. By ensuring operational readiness alongside solution development, this position will help drive continuous improvement and reinforce our focus on client-centric innovation.
The Business Solutions & Operational Readiness Manager will work cross-functionally, bridging gaps between BIS, Operations, Product (digital and financial), and Finance. This collaborative approach ensures that solutions are implemented smoothly and align with each department's strategic goals.
This cross functional role ensures that solutions meet business needs and are seamlessly integrated into operations and focuses on both developing the solution and preparing the business for its adoption. This position ensures readiness across teams and systems, minimizing disruption and maximizing the solution’s impact. It ensures the long-term success and operational effectiveness of implemented solutions and covers the lifecycle from initial concept to post-implementation support and continuous improvement.
What will you be doing?
Solution Development & Implementation:
- Collaborate with operational, compliance, and product leads to identify needs and design comprehensive, scalable solutions.
- Partner with product management teams to ensure successful system implementation aligned with business objectives.
- Support the development and deployment of solutions, participating in the full lifecycle from concept to post-implementation review.
Operational Readiness:
- Ensure that business operations are prepared for the integration of new solutions.
- Develop and execute operational readiness plans, including process changes, training, and support structures.
- Coordinate with cross-functional teams to ensure a smooth transition and minimize disruption to day-to-day operations.
Project & Change Management:
- Oversee projects related to solution development and operational changes, ensuring timely delivery within scope and budget.
- Implement change management strategies to facilitate adopting new processes and technologies across business units.
Continuous Improvement:
- Identify and implement process improvements to enhance operational efficiency and service delivery.
- Stay informed about industry trends and innovations to continuously improve First Command Bank’s business solutions and operational readiness.
Stakeholder Engagement & Communication:
- Act as a bridge between business units, technology teams, and other stakeholders to align solutions with strategic goals.
- Provide regular updates, facilitate discussions, and gather feedback to refine solutions and readiness plans.
Training & Support:
- Develop and deliver training programs to ensure employees can effectively utilize new solutions.
- Establish support frameworks to address operational issues post-implementation.
Who will you lead?
The Bank Solutions and Operational Readiness Manager supervises a team responsible for functional testing, operational procedures, and training development. This includes:
- Leading, coaching, and managing a team of analysts, testing coordinators, and trainers to ensure alignment with operational readiness and strategic goals.
- Establishing clear objectives, priorities, and expectations for team members to deliver comprehensive, scalable solutions and operational readiness plans.
- Providing ongoing performance feedback, professional development opportunities, and mentorship to build a high-performing, client-focused team.
- Overseeing the development, documentation, and execution of functional testing processes to ensure the accuracy, compliance, and effectiveness of new solutions.
- Managing the creation and deployment of training programs to ensure staff readiness and adoption of operational changes.
- Ensuring team alignment with bank-wide strategic objectives and fostering collaboration across business units.
What skills/qualifications do you need?
Education
- Bachelor’s degree in business administration or related field; MBA preferred.
Work Experience
- 10+ years of experience in roles spanning business solutions, operations, or project management.
Certifications
- PMP, Lean Six Sigma, or Agile Certifications are preferred.
Required Knowledge, Skills, and Abilities
- Strong analytical skills and ability to drive continuous improvement.
- Excellent communication skills to liaise effectively between business and technology teams.
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