Description
The End User Support Specialist will be responsible for providing technical support to end-users and ensuring that their issues are resolved in a timely and efficient manner. They will also be responsible for documenting and tracking all support requests to ensure proper follow-up and resolution.
Key Responsibilities:
Requirements:
Education: Bachelors degree in computer science, Information Technology, or a related field.
Experience: Minimum of 1 years of experience in a help desk support role. Experience in providing maintenance and operation of computers and user support through installation of new hardware and software on user’s desktops. Experience with hardware and software troubleshooting and support. Experience in administration of shared resources including account creation, MDM device management, remote user support and other user support tasks
Technical Knowledge: Strong knowledge of Windows and Mac operating systems, as well as Microsoft Office Suite. Knowledge of network protocols, such as TCP/IP, DNS, and DHCP.
Communication Skills: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.
Problem Solving: Strong problem-solving skills, with the ability to identify and resolve issues related to the IT infrastructure.
Attention to Detail: Excellent attention to detail, with the ability to accurately perform routine tasks and maintain documentation.
Time Management: Strong time management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment and meet deadlines.
Certifications: Relevant certifications, such as CompTIA A+, Microsoft certifications are highly desirable.
Adaptability: Strong adaptability, with the ability to quickly learn and apply new technologies as needed.
Additional Preferred Skills: experience with Livelink, content management systems, and record management systems support
Original Posting Date:
2024-12-06
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $44,200.00 - $79,900.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
