Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
As a Senior User Experience Designer on the Customer Solutions Design & Research team, you’re responsible for the design and delivery of new features for our customer-facing web apps. You will work on the logged-in customer experience, including tools for managing phone, cybersecurity, and internet solutions, as well as account management functions like user management, billing, and support.
Job Description
Team Overview:
The Customer Solutions group of Comcast Business is transforming how new and existing Small, Medium, Mid-Market, and Enterprise business customers interact with our digital tools and grow a long-lasting relationship with Comcast.
The Comcast Business Customer Solutions Design & Research team collaborates closely with Sales, Product Management, Customer Experience, Content, Brand, Communications, and Development counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision.
How you’ll succeed in this role:
You’ll put a stellar customer experience at the forefront of every decision by designing digital experiences that meet both customer and business objectives. As part of that, you’ll deliver work ranging from concept to handoff, including detailed user flows, wireframes, high level content strategy, high-fidelity designs, and prototypes.
You'll leverage your expertise in understanding customer needs, business goals, and technical bounds to create simple and intuitive designs, allowing customers to confidently complete their tasks.
In this role, you will clearly and effectually present, explain and gain consensus on your recommendations across other design, product, and engineering teams.
As an ideal candidate:
Your experience will showcase outstanding user experience and intuitive design deliverables that focus on customer-facing, interactive, and complex flows. You'll be able to speak to how you collaborate with product managers, engineers, and other designers throughout the design process. A portfolio is required and should contain recent end-to-end website or web app UI and UX experience, including evidence of the work process established to achieve the end goals. Recent B2B experience, designing data visualizations, experience in the internet, networking, or cybersecurity product space are all pluses.
Core Responsibilities
- Own end-to-end UX from strategy to tactical execution of new website features.
- Lead brainstorming sessions with peers and stakeholders.
Work autonomously as the sole designer or collaboratively with a team of other designers, while effectively collaborating with other functions. - Develop user flows, site maps, wireframes, screen prototypes and detailed design specifications for handoff to development partners.
- Design innovative interfaces that abide by established patterns and interaction conventions.
- Serve as a thought leader regarding usability and accessibility standards and principles.
- Collaborate closely with development partners to design scalable solutions for cross platform capabilities.
- Collaborate closely with content strategy teams to tell a coherent story
- Participate in project definition activities and cross-team exercises to outline and document project scopes.
- Initiate usability and/or A/B test studies and surveys, setting objectives, reviewing metrics and other test data, interpreting results and reviewing findings with team members.
- Advocate for consistency, clarity, and ease of use for our customers.
- Demonstrate an ability to work around difficult design limitations
Qualifications
- 5 - 8 years of experience in UX or related roles designing digital experiences in agile development environments.
- Ability to work on multiple projects at once, demonstrating the agility needed to deliver on time and to standard.
- Ability to distill and organize large amounts of complex information into simple, usable application designs.
- Ability to learn complex subject matter to design effective flows for complex functions
- Experience leading the design of navigation, interaction and nomenclature systems.
- Proficiency with rapid prototyping tools and industry standard design tools, preferably Figma.
- Familiarity with fundamentals of web and mobile OS
- Excellent written and spoken communication skills (both technical and non-technical).
- Skilled in designing applications that achieve both user and business objectives.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); User Experience (UX) Design; User Interface (UI) Design
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
