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What you will be doing...
Production Support will require your job to revolve around the Calendar Month and even on Holidays if required. This is to support the creation of our Public Sector client's monthly invoice of 3M dollars as well as the main POC for multiple contracts.
This role is to support the existing contract or any type of new service offering the client adds to their existing government contract. The position will assist in the coordination and transition or bill for charges for multiple telecom products. The process will account for the transition of billed inventory, creation of invoices, and ensuring revenue between contracts. Able to help develop dynamic business process improvements while maintaining database management automation.
This role f has four major responsibilities – Account Management, Financial Management, Strategic Account Growth and Revenue Management as well as serve as the primary customer facing billing resource for Government contracts. The Specialist is responsible for the overall billing integrity of the account base and will interface with various levels within the customer’s organization via customer visits, telephone, email and other communications vehicles.
Coordinators must engage with internal customers as well; examples include Sales, OE, PMO, CFS, Contracts, Pre-Sales, Pricing, Rate Maintenance and CCC .High Level Objectives: Develop innovative billing solutions with Pre-Sales/Sales on opportunities Proactive billing support management to reduce credits Conduct billing service reviews on a quarterly basis Evaluate customer billing requirements and set appropriate expectations Drive supporting organizations to ensure customer’s billing objective are met Strengthen customer perception of VZ’s reliability, service and billing Engage full team in developing solutions and making customer recommendations
ACCOUNT MANAGEMENT
Pre-Sale:
Work with Sales/Presales on new opportunities by engaging the appropriate groups to meet customer expectations and solutions.
Set the Billing strategy for the team (direction, expectations, matrix management of VZ resources and renewal and/or upgrade of customer contracts).
Attend Pre Sale customer meetings to reduce the number of issues after the sale.
Develop billing flow or hierarchy description through presale billing meetings.
Ensure non-standard contract requirement support (CCC, CFS, FBSO, PCO, etc.)
Post Sale:
Ensure customer satisfaction by resolving customer issues via internal or outsourced resources. Provide appropriate status reporting to customers until issues are resolved.
Serve as billing lead on larger, more complex projects for customers.
Develop and implement complex solutions to customer’s billing requirements and problems.
Maintain documentation of any unique customer processes as it relates to invoicing requirements and needs.
Proactively leverage resources to manage contract parameters between customer and VZ…from first contract discussion through pre-sale, implementation, first invoice review and monthly maintenance.
FINANCIAL MANAGEMENT
Engage Compliance and Pre-Sale to assess service supportability of contract terms relative to billing and reporting requirements. Understand invoicing options such as WAWF
Ensure contracts and amendments are implemented according to executed agreement; ensure appropriate discounts and promotions are applied.
Audit customers invoicing periodically to ensure accuracy.
Present and assure the customers understanding of their first invoice for new contract/services and/or changes for existing services.
Partner with Customer Financial Services to ensure A/R is current
Process credits/debits in a timely manner.
STRATEGIC ACCOUNT GROWTH
Cultivate the customer relationship in an effort to understand their culture, behaviors and business drivers.
Proactively visit and interact with assigned customers
Participate in Sales and PMO presentations to inform customers of VZ’s products and services as well as VZ’s differentiators within the market.
Leverage VZ resources that will aid in the overall customer experience.
REVENUE MANAGEMENT
You'll need to have:
One or more years of relevant experience required, demonstrated through work experience and/or military experience.
Previous contract experience
Previous Project Management experience
Proficient in Microsoft Office tools such as XLS/Mail/PowerPoint (Microsoft Access a plus)
Even better if you have:
In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.
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