Overview
Position Summary Details The Cleaner Supervisor assumes day to day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost effective manner. Must have at least three years of lead or supervisory experience. Some weekend work required. Hours are 7:00 am to 3:30 pm.
Must have a valid drivers license. Background check and MVR required.
- Promptly and accurately complete all required paperwork.
- Obtain customer signature on all service reports (before work begins when performing spot).
- Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
- Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
- Instruct customer’s personnel to the point that they can handle emergencies by themselves and know when to call for service.
- Recognize what has to be taught to customers and take required time to do so.
- Provide sales with qualified leads.
- Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
- Determine who in the customer’s organization is responsible for the mechanical system being serviced.
- Persuade customer to replace obsolete systems and makes recommendations.
- Assist Sales in pricing agreements and projects.
- Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.
- When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups
- While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.
Qualifications - Must be 18 years of age or older.
- Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available
Preferred Qualifications - Customer Service Experience
- One year of lead or supervisory experience
- 2 yrs of commercial HVAC experience
