Overview
ABM is seeking a full-time working Labor Event Manager, that will assume ownership for all contracted services for a high-profile Fortune 500 Company and will be expected to deliver an exceptional customer service experience. The Labor Event Manager will perform various duties relative to the set-up and breakdown of events and janitorial work in the facility.
Job Responsibilities:
- Provide oversight and supervision of all event labor teams including but not limited to:
- Work order management (assigning work orders to team).
- Empower and foster open communication among the team.
- Take part in the interviewing process, onboarding and training of new event labor team members.
- Support all arrangements of furniture and event equipment requests for all events including but not limited to:
- training rooms, common spaces, conference rooms, cafe or outside amenities spaces.
- Responsible for oversight and execution of the work order lifecycle per internal and external KPIs.
- Creating Work orders (as needed) Work Order Acknowledgment (Pick up) – team deployment
- Check In/Out
- Picture and Notes
- Close work order
- Verify space capacities in all set styles, of all training rooms and common spaces at each local site.
- Ensure event storage is kept clean, palletized, organized/labeled, and all event inventory makes it back to the correct storage post event. Inventory process includes and not limited to:
- Signing in/out and log any broken items for inventory tracking and proper placement
- Inspecting equipment for damage after use and checking it against an inventory list.
- Communicating supply needs and equipment removals.
- Primary point of contact for the client event team and building facility management team.
- Primary point of contact to respond to all event related emails, chimes, texts and phone calls in timely manner
- Attending internal and external weekly team meetings.
- Ensuring excellent levels of customer service.
- Adhering to event safety standards and ensuring that seating arrangements adhere to fire code regulations.
- Perform janitorial tasks as needed with the understanding the Event Labor Team Priorities (1. Events Set/Strikes, 2. facility management tasks, and 3. Janitorial support).
Requirements:
- Proficient in Microsoft Outlook.
- Experience with Work Order Systems is a plus.
- Diligence and attention to detail.
- Previous managerial position required.
- Excellent written and verbal communication.
- Outstanding organizational skills.
- Ability to lift up to 50 lbs. repeatedly.
- Must be able to take direction, work with minimal supervision, and function cooperatively as part of a team.
- Ability to use cleaning tools and equipment.
- Use a portable vacuum cleaner – backpack style.
- Any and all other duties as assigned
