Description
Leidos is seeking a mid-level System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple enclaves, classifications, and geographic locations. The System Administrator provides systems and software operations and maintenance support in a large multi-enclave enterprise environment. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.
This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return, troubleshoot Windows Server operating systems (physical and virtual), VMware management and general system problems. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to troubleshoot and perform technical software configuration, rebooting, and other remedial actions.
Why Leidos?
- Leidos Life promotes excellent work-life balance. You can make an impact and have time for your well-being.
- Leidos offers many opportunities for career development and advancement.
- Learn more about the benefits we offer: https://www.leidos.com/careers/pay-benefits.
Primary Tasks:
- Experience with interacting with customers to handle service inquiries and problems.
- Provide support implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Assist with developing solutions to complex technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Support customer requirements in a 24/7/365 mission environment.
- Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel.
Successful candidates must possess the following skills:
- Foundational knowledge around cloud services and the cloud ecosystems (i.e., Azure, AWS, Google Cloud)
- Experience with Tier 2 system administration
- Experience with Scripting/Automation using common scripting languages (i.e., PowerShell, shell scripts, PowerBI, or other available tools)
- Experience troubleshooting issues in a growing environment with diverse mission requirements
- Experience with log reviews, incident analysis, and identification of issue trends
- Experience with server patch management methodologies
- Time management skills
- Strong oral and written communications skills
- Track record of working effectively within a team, and support to peers toward improved processes and results
- Experience with support ticket management systems such as ServiceNow, Remedy, or other enterprise-grade ITSM products
Certifications:
- Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
- No industry certifications are required for this position, though a relevant certification in VMware, Windows Server Administration or similar technology is beneficial.
Education
- The candidate must have Bachelor’s Degree with 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience.
Clearance
- Due to the nature of the government contracts we support, US Citizenship is required.
- An active TS/SCI with counter-intelligence (CI) polygraph is required for this position (poly can be obtained during onboarding).
Original Posting Date:
2024-12-17
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $72,150.00 - $130,425.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
