Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional service and will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive experience. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle outbound calling to follow up on customer inquiries or provide additional support.
- Maintain detailed records of customer interactions through data entry into the company’s computerized system.
- Demonstrate excellent phone etiquette while communicating with customers.
- Collaborate with team members to identify areas for improvement in service delivery.
- Assist in resolving customer complaints by identifying the root cause and providing effective solutions.
- Stay informed about product updates and company policies to provide accurate information.
Requirements
- Proficiency in English; multilingual skills are a plus.
- Previous experience in customer service or sales is preferred.
- Strong phone etiquette and communication skills.
- Ability to perform data entry accurately and efficiently.
- Familiarity with office software and computerized systems.
- Excellent problem-solving skills and the ability to think on your feet.
- A positive attitude and willingness to learn in a dynamic environment.
- Must be able to work flexible hours as needed.
If you are passionate about helping others and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Type: Full-time
Pay: $800.00 - $1,000.00 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Required)
- Call center: 2 years (Required)
Location:
- Fort Lauderdale, FL 33309 (Required)
Ability to Commute:
- Fort Lauderdale, FL 33309 (Preferred)
Ability to Relocate:
- Fort Lauderdale, FL 33309: Relocate before starting work (Required)
Work Location: In person
