You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA’s Operations Analyst plays a crucial role in optimizing and improving our company’s operational processes. This role is responsible for analyzing data, including departmental results and trends, utilizing data to develop strategic solutions to address inefficiencies and will be instrumental in supporting continuous improvement efforts.
Our preference is for the candidate to reside within either the Central or Eastern time zone.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Uses problem solving and decision making to document and analyze operational and/or other data which may include staffing allocation, work distribution, budget, compliance and/or operations goals.
- Develops and uses work management tools and analyzes database and operating systems to facilitate efficient processes and to conduct quality and/or operations reviews in effort to track trends and efficiencies.
- Develops the scope, proposals and details of project plans.
- May collaborate in the development, documentation, coordination, and implementation of efficiencies to end users.
- Utilizes business acumen and industry knowledge to identify issues that impact service provision and may make recommendations to management.
- Accountable for preparing and submitting project status and other reports to management; including effectively interacting with BPO partners, participating on calibration calls and development of KPIs.
- May plan, organize and manage system testing.
- Collaborates with other departments or may provide technical assistance to others within the department.
Reporting Relationship
Typically Manager or above
Skills, Knowledge and Abilities
- Strong knowledge of the functions performed by the business unit with developing knowledge of the insurance industry.
- Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
- Strong analytical and problem solving skills.
- Strong client and team interpersonal skills with the ability to effectively interact with all internal and external business partners.
- Effective verbal and written communication skills, with the ability to convey technical and business information in a clear, concise and effective manner.
- Ability to exercise professional judgement and assume responsibility for decisions which have an impact on people, costs and quality of service.
- Ability to work independently as well as in a team environment.
- Knowledge of Microsoft Office suite and the ability to learn and utilize other business related software systems including database and operating systems.
Education and Experience
- Bachelor's Degree or equivalent work experience and completion of applicable professional designations.
- Minimum two years related experience including previous project experience.
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In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia,California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $47,000 to $78,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contactleaveadministration@cna.com.
