What does a successful Client Account Specialist do at Fiserv?
You will provide Level 2 support for the CFI portfolio responsible for client solution penetration, education, and issue resolution ownership. By increasing overall customer satisfaction, the position will support Fiserv revenue growth through increased retention and increased product/service penetration.
What you will do:
- Support the retention and growth of the CFI portfolio and assures client satisfaction by maintaining overall relationship with clients.
- Be responsible for direct resolution of simple inquiries and facilitation of resolution for moderate to complex inquiries through coordination with customers and other internal Fiserv areas. Maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management,
- Work with small to medium sized accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services.
- Maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
- Educate customers on relevant industry information and provides training products, reporting, and self-service tools.
- Other duties as required and directed by management.
What you will need to have:
- 2+ years’ experience in customer service, sales, business development, or relationship management; payment processing experience.
- High School graduate/GED
What will be great to have:
- 2-year degree
- Knowledge of payment processing; Fiserv’s products, platforms, systems, and operational areas.
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Department hours are Mon – Fri from 8 AM – 6 PM so you could be required to work a shift until 6 PM
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