What does a successful Implementation Manager do?
As an Implementation Manager at Fiserv, you will lead a dedicated team of Implementation Analysts to ensure the successful implementation of Configure Digital products and services for our clients. This role involves managing a team specializing in client-facing implementations for both new and existing clients, as well as migrations from legacy online banking applications to the Configure Digital Platform. With a focus on technical project management, customer relationship management, and team building, you will play a crucial part in facilitating smooth transitions and ensuring exceptional client satisfaction.
What you will do:
- Manage department resources, including defining needs and hiring quality team members.
- Direct the performance management of all direct reports.
- Enforce established processes and create new processes where appropriate.
- Ensure and manage the professional development of team members.
- Manage technical escalations effectively.
- Conduct research on emerging products, services, and standards to support enhancement and development efforts.
- Act as a focal point in tracking problems and establishing trends for system availability.
- Participate in project planning, determining project needs in advance, and establishing timelines to complete projects on time.
What you will need to have:
- 5+ years of managerial experience.
- 10+ years of experience in technical or project management.
- Bachelor’s degree in IT or Business Administration and/or equivalent military experience.
- Ability to gather, analyze, and interpret data accurately, and make recommendations for resolution.
- Experience troubleshooting and managing technical escalations.
- Strong customer focus with a sense of urgency and flexibility to changing circumstances.
- Strong interpersonal and negotiation skills with a high level of teamwork capabilities.
What would be great to have:
- Background and understanding of Digital Banking services, preferably with experience in Fiserv Digital Banking.
- Ability to drive customer issues to resolution by managing internal resources and detailed communications.
- Experience in managing a technical crisis effectively.
- Ability to successfully manage and coach a small to medium-sized team of diversely skilled storage and data protection engineers.
- Ability to coach and mentor indirect staff.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
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