Job Description – Moogsoft Monitoring (XDCC)
What does a successful Application support- Manager do?
This position is responsible for monitoring and troubleshooting applications alerts for Fintech. Along with that handling non major incidents and working as incident manager to drive it to closer by ensure timely resolution of all Incidents and quick escalations, when required, with proper communication to management.
What you will do:
• Monitor and troubleshoot Moogsoft situations for applications.
• Analyze the situations to reduce noise by giving recommendations to App teams
• Respond to alerts, engage support team by initiating the incident management process as required
• Oversee and ensure services and SLAs are met.
• Review daily tasks and review deliverables
• Document troubleshooting activities and resolution details in the Incident Work Notes, to provide an accurate timeline.
• Ensure timely communication with the leadership team.
• Document reported issues, troubleshooting steps and actions taken.
• Perform and complete other duties as assigned.
• Manage team roster and coverage to make sure shifts are managed well
• Automation of routine manual work, Process and productivity improvements
• Prepare daily status/metrics, Interactive Dashboards and share across with stakeholders
What you will need to have:
• Bachelor's degree in information technology, engineering, or a related field.
• At least 10-12 years’ experience working in IT service management, or a similar role.
• Basic understanding of Splunk, Dynatrace and Moogsoft
• Strong knowledge of IT service management including ITIL
• Excellent customer service with strong verbal and written communications skills required.
• Proven ability to analyze and resolve problems with attention to detail.
• Knowledge of the financial services industry a plus but not required.
• Required to work flexible schedule and weekends.
R-10358279
