About this Position
Join us as a CSX Complex Order Management Specialist and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:
What you´ll do
- Focus mainly on complex/decision Samples and Special Equipment related service delivery activities without direct customer interaction (CSX) focusing on customer interactions.
- Support Customer Service organisation to take on order/invoice management for new business, improve the processes to make them work simply, and hand over.
- Proactive order management to ensure excellent Customer Experience.
- Monitor and ensure delivery of adjacent functions service commitments.
- Provide relevant information to Customer Service Experience (CSX) & Business to secure a superior customer service.
- Comply with Henkel Corporate Standards at any point in time.
- Own the Sample & Special Equipment order entry process for a respective region.
- Facilitate & coordinate requests for samples coming into Service Cloud via the ACE sample request platform/Ariba, and Special Equipment orders via email to Service Cloud.
- Ensure transparent information flow on ticket and sample status.
- Run complex Order Placements in SAP.
- Act as internal single point of contact with regards to Samples and Special Equipment for the respective region.
- Support the pre-defined network strategy on Sample and Special Equipment fulfilment (across the fulfilment types/strategies).
