Job Details
Job Location: Celebree Corporate - White Marsh, MD
Position Type: Full Time
Salary Range: $22.00 Hourly
Description
At every Celebree School™, our mission is to protect, educate, and nurture the children in our care. Childcare jobs with our School family are life-changing ones. We say Celebree Schools are a place where we grow people big and small because we all learn from each other, every day. At Celebree Schools, we are committed to offering qualified educators rewarding childcare jobs. We encourage staff members opportunities to become increasingly proficient in their position with the chance to grow within the Celebree Organization. To those ends, we have developed and implemented our Employee Investment Cycle.
At Celebree School we have an unsurpassed dedication to growing people BIG and small. As a member of the Celebree Team you have access to the tools and resources necessary to reach your full potential. The choice is yours, where do you want to go? What do you want to be? Make your time with Celebree one of personal and professional growth.
Click Here to Watch a video from our Celebree Team: https://vimeo.com/809891026/52ffea923d
Full Time (30+ hour per week) Benefits Offered:
- Free Continuing Education Units
- Tiers Program
- Career Development
- Short Term Disability
- 401K Plan
- Health Insurance
- Dental Insurance
- Life Insurance
- Employer Assistance Program
- Paid Holidays
- Paid Time Off
- Child Care Discounts
- Orientation Program
- Employee Referral Bonuses
- Monthly Team Building Initiatives
- Onboarding Cost Reimbursement
- Free Uniform Items
**not an all-inclusive list**
Why This Role Matters
This position ensures that our franchise partners have the tools, resources, and responsive support they need to operate on-brand, on-time, and on-budget. By keeping tasks on track, maintaining data visibility, and providing daily operational assistance, this role is key to "Keeping the Promise" we make to our franchisees.
Position Summary
The Franchise Operations Support Specialist plays a critical role in ensuring operational excellence across our franchise network. This position is responsible for managing task workflows within CelebreeOne for the operations team, generating and analyzing operational reports, performing essential administrative functions, and serving as a first-line resource for franchisees seeking operational guidance. This individual helps drive consistency, brand standards, and overall franchisee satisfaction by delivering responsive, knowledgeable, and solutions-focused support.
Key Responsibilities
Task & Workflow Management
- Manage & track operational tasks within CelebreeOne, ensuring timely follow-ups and completion.
- Supports the Franchise Business Consultant in maintaining accurate records of franchisee compliance items, action plans, and operational milestones.
- Pull & compile operational reports from CelebreeOne and other systems to monitor performance metrics.
- Provide data-driven insights to the Operations team to support decision-making and proactive coaching
Franchisee Support & Help Desk
- Acts as a primary point of contact for franchisees on day-to-day operational questions, troubleshooting, and best practice sharing.
- Route complex issues to the appropriate subject matter expert while maintaining ownership to ensure resolution.
- Document and track inquiries to identify trends and recurring needs.
Administrative & Operational Support
- Support the Operations department with administrative tasks such as scheduling calls, preparing agendas, maintaining files, and distributing communications.
Qualifications
Requirements & Qualifications
- 2+ years of experience in franchise operations, administrative support, customer success, or similar role (franchise industry experience preferred).
- Proficiency in using franchise management systems such as FranConnect (or similar CRM/task systems).
- Strong skills in pulling, organizing, and summarizing data; comfortable with Excel and report generation.
- Excellent communication and relationship-building skills with a service-minded approach.
- Highly organized with attention to detail and ability to manage multiple priorities.
- Thrives in a fast-paced, collaborative environment with a strong desire to support franchisee success.
