Job Title: Technical Writer
Location: Thane
What does a successful QA & Technical Process Writer do?
At Fiserv, we are driven to maintain the highest standards of quality across our payment systems while ensuring technical processes are documented with clarity and precision. As a QA & Technical Process Writer, you will play a pivotal role in our mid-management team, combining strong expertise in both quality assurance and technical writing within the fintech or payments industry.
What you will do:
- Design, implement, and maintain QA processes and test strategies for payment systems and fintech products.
- Collaborate with product, engineering, and compliance teams to ensure product quality and regulatory adherence.
- Conduct root cause analysis and drive continuous improvement initiatives.
- Monitor key quality metrics and report on performance trends.
- Create, maintain, and update detailed technical documentation, including process flows, SOPs, user manuals, and compliance documentation.
- Translate complex technical concepts into clear, concise, and user-friendly content.
- Collaborate with subject matter experts (SMEs) and product managers to gather information and validate content.
- Standardize and templatize SOPs and process documentation to ensure consistency, scalability, and ease of use.
- Support knowledge management initiatives by identifying content gaps and proposing improvements.
- Ensure documentation aligns with internal standards and regulatory requirements.
- Act as a bridge between multiple functions, including QA, technology, product, and compliance teams.
- Mentor junior team members and contribute to a culture of quality and knowledge sharing.
What you will need to have:
- Bachelor's degree in computer science, engineering, information systems, or a related field.
- 10 years of experience in QA and/or technical writing, preferably in the payments or fintech domain.
- Strong understanding of payment systems, transaction flows, and regulatory frameworks (e.g., PCI DSS, ISO 20022).
- Proven experience with QA tools (e.g., JIRA, Selenium, Postman) and documentation platforms (e.g., Confluence, Markdown, Git).
What would be great to have:
- Experience working cross-functionally and building strong relationships across departments.
- Excellent written and verbal communication skills with the ability to engage with both technical and non-technical stakeholders.
- Ability to distill complex processes into clear, actionable documentation.
- Meticulous attention to detail in both QA and documentation tasks.
- Passion for delivering high-quality products and continuously improving processes.
- Comfortable interacting with senior leaders and influencing decision-making.
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