At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description U.S. Bank Global Corporate Trust Services is one of the largest providers of corporate trust services in the world. Our clients look to us for trustee, agency, escrow, document custody and money market issuing services via our 48 domestic offices and three international offices. We are looking to hire an experienced Relationship / Transaction Manager to focus on the Loan Agency business, to perform transaction document review and negotiation in compliance with U.S. Bancorp policies and procedures as well as applicable regulatory requirements. Managing the key customer relationships for the Loan Agency Product, transaction management and document review/negotiation in respect of both new deals closing and existing deal issues/amendments, internal deal set up and review, protecting and growing fee revenues, tracking industry and market developments and understanding competitor capabilities. Fitness & Probity This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Responsibilities: Responsible for the successful retention of existing customer relationships including generating new business from these customers to increase market share and profitability. Work closely with new business development/sales to solicit new business from current relationships with market influencers or in pursuing brand new business opportunities. Enhance key relationships with Borrowers, Lenders and Sponsors by providing responsive and professional customer service in all aspects of closing activities and ongoing performance of fiduciary obligations. Write or assist with fee proposals (where required) based on standard pricing with modifications for unique or non-routine responsibilities/parameters. Develop and complete a customer-calling program to ensure customer satisfaction, retention, and identification of repeat and new business opportunities. Deliver outstanding service to existing customers with regard to account information, questions, issues, education, or other requests. Communication may be through correspondence, over the telephone, or face to face. Coordinate the successful resolution of issues identified by customers with specialised units and respond to customers on the outcome. Manage growth of fee revenues through repeat business (new deals from existing customers), cost containment, and contribute towards automation/improvement of operational efficiencies. Monitor outstanding fees via the aged receivables report to better understand customer receivable status and collect those fee receivables in excess of 90 days past due. Develop and maintain an understanding of deal requirements for the loan agency product and related industry requirements. Stay abreast of market changes, new deal structures and legal changes that affect the performance of the Facility/Security Agent’s duties and obligations. Accurately perform deal document review using standard bank language (as applicable) to ensure compliance with U.S. Bancorp policies and procedures and regulatory requirements. Effectively evaluate control/risk language and identify the feasibility of the Facility/Security Agent's duties when closing new deals or amending/supplementing existing deals. For new deals, manage the pre-closing document review process and coordinate comments from outside legal counsel, internal legal counsel (where required), Loan Operations and Analytics teams. For new deals, negotiate document comments with Borrower/Lender counsel in pre-closing review. For existing deals, manage document review and negotiation (with external counsel where appropriate) for any ad-hoc issues such as waivers, consents or amendments. Prepare deal documents for signings/closings, attending in person where required. Actively manage the loan closing/funding activities on behalf of the Bank, including account set up and coordinating with the Loan Operations team as required. Perform client account reviews (post-closing and any subsequent review required). Define tickler and compliance issues and annotate documents/highlight to Loan Operations team for use in deal set-up. Maintain a current level of knowledge and comply with all U.S. Bancorp policies and procedures and all government regulations. Work in partnership with the Corporate Trust Onboarding team to ensure KYC requirements are completed for all relevant counterparties on new and existing transactions. Actively ensure compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participate in any required corporate and business line training in these areas. Follow account opening procedures and understand and follow internal suspicious activity referral requirements and processes, as required for this position. Actively work with customers to understand each customer's normal account activity, as appropriate for this position. Key Competencies Drive for Results Pursues goals with energy and perseverance; rarely gives up before succeeding; works to overcome barriers and challenges in order to produce desired results; can be counted on to achieve or surpass goals; consistently a top performer among peer group. Collaboration Develops good working relationships with others; recognizes and values differences; encourages an inclusive collaborative environment and open dialogue; puts team’s goals ahead of personal agendas; shares information openly and transparently; openly supports team members and their efforts. Agility & Innovation Demonstrate flexibility in dealing with fast-changing priorities, and different or challenging situations. Help others to continuously improve and achieve results. Explore multiple solutions to overcome obstacles. Anticipate future needs that may affect the team or organization Risk Management Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy. Ethics and Trust Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes Technical Competencies for your Role Thorough knowledge of Facility and Security agency roles Knowledge of capital markets / loan documentation and closing functions Corporate Trust and relationship/transaction management experience Knowledge of loan operations and servicing Qualifications Required to perform your Role? Generally requires a Bachelor’s Degree and/or 5-7 years of related experience. Legal education/experience could be beneficial. This role has been identified as Controlled Function (“CF4 ”) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of: a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role). Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for the position. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine. Posting may be closed earlier due to high volume of applicants. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
