Amentum is seeking a Portal Support Specialist (A-Sight) Journeyman to support our FEDSIM United States Army National Guard (G2 IS3) contract.
Responsibilities
- Provides technical support, troubleshooting, and user account management for the A-Sight Management Portal.
- Resolves user issues related to access, system functionality, and workflow processes while ensuring optimal performance and accessibility.
- Manages user accounts, permissions, and authentication processes, maintaining system security and compliance with ARNG G2 operational requirements.
- Delivers user training and guidance to enhance portal proficiency and adoption across stakeholders.
- Develops training materials, conducts instructional sessions, and provides ongoing support to assist users in navigating portal functionalities.
- Collaborates with administrators, developers, and stakeholders to address system improvements, optimize user experience, and refine training methodologies.
- Facilitates help desk operations, ticket tracking, and resolution processes to maintain an efficient and responsive support system.
Requirements
- Active Secret Clearance
- 4-9 Years with a BS/BA or MS/MA; or equivalent years of experience
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
