Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a Senior Global Account Manager with the Construction Industries Services Division (CISD), you will cover one or more of CI’s Global Aftermarket Accounts for large surface, construction and quarry customers. This includes setting a customer back vision for the account, strategy development and execution, driving innovation, global and regional relationship management, and alignment between marketing, field sales teams, and services development business units.
Working alongside our dealers, we serve customer needs throughout the product lifecycle. This role ultimately ensures a legacy and relationship with the respective customer resulting in increased parts and services participation with Caterpillar and its dealers.
What You Will Do
Negotiate complex, single, and multi-year signed agreements by Caterpillar and customer executives.
Set and determine the strategic direction for parts and services marketing communications to dealers and customers. This includes the overall Caterpillar Services Go-To-Market messages as well as the aftermarket product groups.
Provide direction to the parts product groups as to relevancy of their communication tactics and offerings.
Work across the CISD team to ensure market needs and requirements are integrated into Services Go-To-Market marketing communication plans.
Travel in the field to monitor and resolve issues regarding customer satisfaction and future product needs.
Develop aftermarket services and other types of program planning for assigned customers.
Provide consistency with the announcement of new materials to marketing organizations and dealers while ensuring the product support value message is broadcast across the enterprise.
Partner with Global Constriction & Infrastructure Division (GCI) to find mutually beneficial solutions with customers to drive Caterpillar sales and revenue.
Ensure commitments are executed per the contract, manages aftermarket offerings, and drives consistency for customers on a worldwide basis.
Achieve business plans, including the development of aftermarket services to support the customer's short and long strategy.
Manage the aftermarket corporate relationship with one or more key global accounts with hundreds of sites globally.
Establish high-level relationships with the customer's key business decision makers (up to the CEO level) to identify strategic business needs and opportunities to collaborate on common goals.
Consult dealers and district teams about sales and service support of aftermarket services to Global Account customers, to ensure customer satisfaction is maintained.
Develop and implement market strategies and secure commitment from Caterpillar and dealer resources to ensure continued customer satisfaction.
What You Have (Core Skills)
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Account Management: Proven ability to manage day-to-day activities, providing services and support to existing clients.
Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Top Candidates Will Also Have
Progressively responsible and broad experience in aftermarket and prime product sales or product support disciplines
Prior work experience in the field working with clients and dealers
Experience in the construction and/or mining industry
Equipment lifecycle/fleet management experience
Bachelor’s degree
Additional Details
Preferred Work location: Peoria, IL
Alternative Work Locations: Dallas, TX (Irving) or Cary, NC
Travel up to 50% domestic and international is a required and key element of this role
When not traveling, this position will work from the office, following a typical 5-day-a-week schedule in the office
Summary Pay Range:
$144,960.00 - $217,320.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
September 5, 2025 - September 18, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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