What does a successful Lead, Mainframe Application Support Engineer do at Fiserv?
As a Lead, Mainframe Application Support Engineer you will be responsible for participating in development, testing, implementation, and support of mainframe COBOL based Treasury applications. This is specific to ACH/PEP+ and ARP/SMS as well as file transmission setups and support.
You will collaborate with architects, software engineers, business systems analysts and testing engineers to delivery high quality solutions in the financial treasury space.
You will be a part of an on call rotation to provide 24x7 support for our clients.
What you will do:
- Own responsibility for coding, testing, and implementing application enhancements meeting defined scope, target dates and budgets with minimal or no defects
- Maintain and support critical payment processing applications of high complexity in the Mainframe environment by providing rotational 24x7 support
- Develop programs to transfer and/or convert client data including file transmission set-up services
- Develop processes and procedures to improve time to resolution and the efficiency of the support team
- Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and
client onboarding activities - Participate in disaster recovery and business continuity exercises
What you will need to have:
- 5+ years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM and DB2, MQ and other IBM utilities
- 5+ years of experience in file transmission protocols and tools – Connect:Direct (NDM), SFTP, IBM Sterling File Gateway
- 3+ years of experience in ITIL best practice techniques for service operations including but not limited to root cause analysis, problem, change, and incident management
- 2+ years of relevant experience in a payments or other high transaction volume systems
- Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience
What would be great to have:
- Software Development Life Cycle (SDLC) and Agile Scrum methodologies experience
- ACH Processing and File Creation and Transmission experience
- Experience with Fiserv products and services – PEP+ and ARP/SMS
- Experience with Service Now
- Experience with industry standard monitoring tools (Splunk, Dynatrace, TSOView, MainView)
Important info about this role:
- We’re better together! This role is fully on-site
- This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered
- In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future
R-10359327
