Overview
Job Summary Details: ABM is looking for a dispatcher at Nashville International Airport.. The Dispatcher receives assistance requests from clients and customers, and assigns individuals and teams to respond to those requests. Our agents assist many passengers & flights per day. Must have previous dispatching and customer service experience. First shift hours, Starting pay $17.75.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Basic Qualifications: • Must be 18 years of age or older
• No high school diploma, GED or college degree required.
• No experience required and on the job training provided.
Preferred Qualifications: • One (1) year of prior multi-line reception experience or dispatching experience preferred
Responsibilities - Support the performance of the station operations, including planned and unplanned service calls for passengers.
- Provides assistance, information and customer service as requested to arriving, transferring or departing clients.
- Schedules and dispatches employees, crews/teams, equipment, or service vehicles. to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
- Relays work orders, messages, and information to or from crews/teams, supervisors, and field inspectors using telephones, two-way radios, and/or computers.
- Advises personnel about problems such as construction areas, accidents, weather conditions, other hazards, bottlenecks, wait times, etc.
- Recognizes and mitigates a variety of miscellaneous hazards encountered within the department and other work environments i.e. surroundings, mechanized equipment, and hazardous materials.
- Confers with clients and/or supervising personnel in order to address questions, problems, and requests for service or equipment.
- Monitors personnel and/or equipment locations and utilization in order to coordinate service and schedules to achieve optimal efficiency; ensures timely and efficient movement of resources according to work orders and/or resource schedules.
- Oversees all communications within specifically assigned areas.
- Receives or prepares work orders and work schedules.
- Records and maintains files and records of customer requests, work, or services performed, inventory, and other dispatch information.
- Strictly adheres to all safety and regulatory compliance procedures.
- Coordinates and arranges for necessary repairs in order to restore service and schedules.
- Assist passengers at the ticket counter area as coordinator shifts.
- Maintain adequate equipment at the ticket counter by arrange collecting equipment from various places around the airport.
- Informs the on-duty lead and supervisor of any issues out of the ordinary that may need additional assistance or oversight.
- Miscellaneous duties as assigned.
Tracking:
- Monitors daily services and create/update a log sheet or service log.
- Maintains periodic contact with service personnel to ensure completion of assigned duties.
- Informs the on-duty supervisor of any issues out of the ordinary that may need additional assistance or oversight.
- Creates reports to monitor activity and operations.
