What does a great Manager, Project Management do?
As a Manager, Project Management at Fiserv, you will play an essential role in supporting our Tokenization, CardHub, and Digital Issuance services for both new and existing clients. You will ensure that your team’s performance meets or exceeds company goals and objectives. By managing and developing your direct reports through coaching, positive reinforcement, and feedback, you will maintain high engagement and a positive attitude within the team. Your keen sense of accountability, critical thinking skills, and commitment to positive solutions will elevate the client experience.
What you will do:
- Ensure that overall individual and team performance meets or exceeds company goals and objectives.
- Manage the performance and on-going development of direct reports through timely coaching, positive reinforcement, and direct feedback.
- Provide day to day leadership for direct reports and organization. Responsible for leading, mentoring, and training Implementation teams.
- Responsible for reviewing, maintaining, creating, and updating department procedural manuals as necessary to meet the everyday business requirements.
- Maintain, create, and update our Service Point workflows.
- Perform daily data entry and maintenance of departmental metrics.
- Complete special projects and assignments as required.
- Ensure implementation issues are identified, tracked, reported on, and resolved on time.
What you need to have:
- 3+years of experience working in the EFT processing/financial industry in a project management role.
- 2+ years of leadership experience
- High School Diploma/GED required.
- 1+ years of experience acting as a team lead or supervisor.
- Ability to provide after-hours support for client implementations.
- 3+ years of experience utilizing Word, Excel, PowerPoint, and Visio.
What would be great to have:
- 4+ years of experience with debit card operations.
- 4+ years of experience managing direct reports.
- 4+ years of experience understanding consumer payments, mobile wallets, and electronic payment products.
- 4+ years of experience in client services or relationship management.
- 4+ years of experience in implementations.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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