What does a successful Operations Data Analyst for Issuer Disputes do?At Fiserv, an Operations Data Analyst for the Issuer Dispute team is responsible for the collection, analysis, and reporting of organizational and client/customer data. In this role, you will be critical in ensuring data integrity and leveraging insights to support important business objectives. As a member of our card solutions team, you will contribute to authorizing and settling point-of-sale (POS) and ATM transactions, monitoring ATMs, and providing nationwide switching of debit, credit, prepaid, and ATM transactions.
What you will do:
- Complete complex analysis of datasets in areas of research, development, or other targeted business objectives.
- Use advanced mathematical, statistical, and analytical methods to understand and gather insights from various data sources.
- Ensure data integrity by implementing quality assurance practices, gathering and fitting missing data, and resolving any anomalies.
- Use established statistical methods to determine sample sizes and appropriate methods to build and interpret data sets.
- Plan, conduct, and establish a functional vision for data assignments. Review progress and evaluate results.
- Identify and recommend changes in procedures, processes, and scope of delivery.
- Plan and assign projects or tasks to other associates, ensuring the delivery of process/project/service.
What you will need to have:
- High School Diploma required and/or equivalent military experience, Bachelor’s degree preferred.
- 4+ years of experience in data reporting/analytics.
- 4+ years of experience performing advanced to expert level work within MS Excel.
- 4+ years of experience with SQL, Tableau, Power BI, Cognos, or other analysis and visualization tools.
What would be great to have:
- Relevant technical certifications.
- Prior experience mentoring other team members.
- Experience with additional data analysis and visualization tools.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without the need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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