If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.
Our Product Management team is focused on delivering and maintaining best in class insurance products for our business partners that are compliant with state regulations, support strategic goals of the planning units, and are approved by state departments of insurance with the fewest objections as possible. As Director of Regulatory Solutions- Commercial Lines, you will be seen as the subject matter expert for the interpretation of jurisdictional regulatory changes across our commercial lines and excess and surplus and specialty business areas, this includes both admitted and non-admitted business. Other team members will come to you for support on complex regulatory/statutory changes. A minimum of 5 years’ experience in product management or related regulatory or compliance role is required. This role is highly visible and requires excellent communication skills and the ability to understand regulatory language and the impacts of regulatory changes on a diverse commercial lines portfolio.
Specific examples of responsibilities include:
- Review and interpretation of regulatory changes to determine impacts to Commercial and E&S/Specialty products.
- Monitoring legislative tools to identify and socialize potential regulatory actions that may impact our business areas.
- Proactive communication regarding regulatory and proposed legislative changes to stakeholders
- Leading the team coordinating responses to DOI underwriting complaints
- Ensuring accurate monitoring and reporting of regulatory changes to ensure products remain compliant with state regulations.
- Other responsibilities as assigned.
This role is critical to the success in achieving excellence in the management of products! Maintaining deep knowledge of the lines of business written including competitor activities, ISO products and changes, and an understanding of the regulatory differences between admitted and non-admitted business is required. Knowledge and experience in product related tools including but not limited to: State Filings, AM BestCore.Verisk.com, Mozart, Reference Connect, and ODEN is preferred.
The preferred working arrangement for the Director, Regulatory Solutions - Commercial Lines/E&S Specialty role is a hybrid model, with a few days per week in the Columbus, OH or Des Moines offices. However, remote work arrangements will be considered for candidates located outside the Columbus or Des Moines areas.
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
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Job Description Summary
Are you motivated by a challenge and enjoy identifying and solving problems? Are you skilled at making decisions to ensure regulatory and legal compliance that protects the business and its customers? If you thrive in an environment where you can solve tricky issues and achieve business goals within the complex, highly regulated insurance industry, we want to know more about you!
As a Director, Regulatory Solutions – Commercial Lines/Excess & Surplus/Specialty (CL/E&SS), you'll provide consultation on complex regulatory and contract issues relating to all CL and/or E&SS product(s), state(s), and/or operational area(s). You'll also manage and control all activities related to the monitoring and analysis of changes in statutory and regulatory requirements for assigned product(s), the development of product documentation, forms creation, filing, and/or maintenance, and the coordination and implementation of new and/or revised legal contracts and related materials. In addition, you'll be responsible for ensuring CL and/or E&SS Product & Underwriting is aligned with legal and/or regulatory requirements in all states of operation.
Job Description
Key Responsibilities:
Coordinates the development and implementation of best processes for product regulatory compliance.
Collaborates on metrics and scorecards for execution of system changes to achieve and maintain compliance.
Provides consultation on compliance and contract and/or document issues relating to CL and/or E&SS products in each state and any Federal issues identified across Commercial, and/or Excess and Surplus, and Specialty operations.
Provides multi-level and multi-issue consulting and advisory services to a diverse mix of internal and external customers on complicated, sensitive, or multi-state issues.
Directs activities related to the monitoring and analysis of changes in statutory and regulatory requirements for assigned product(s).
Oversees activities related to the development of product documentation, forms creation, filing, and/or maintenance, and the coordination and implementation of new and/or revised legal contracts and related materials.
Supervises responses to state insurance departments or other regulatory agency inquiries regarding regulatory and contract matters.
Monitors compliance and regulatory industry trends and identifies the impact to CL and/or E&SS Products and processes. Communicates regulatory changes and their impacts to business partners and leads solutions for compliance. Ensures the regulatory solutions team partners with business unit and Information Technology (IT) on any actions needed to maintain compliance.
Leads the development and implementation of corrective action plans for compliance issues. Monitors and reports progress. Validates the overall efficiency of delivered corrective action plans.
Develops and maintains effective working relationships with Commercial, and/or Excess and Surplus, and Specialty Product and Underwriting, Corporate Compliance, General Counsel, Shared Services, and insurance and/or regulatory agency authorities.
Ensures timely and effective communication of resolution decisions to customers according to procedures and regulatory guidelines. Advocates the interest of both the customer and Nationwide to ensure an equitable solution on behalf of the customer where possible. Reconciles complaint and/or regulatory records with state departments of insurance as needed.
Coordinates response to state departments of insurance on regulatory issues and requests for data.
Resolves issues with business units and initiates leadership feedback on resolution options. Monitors and advises management of complaint and/or regulatory trends.
Maintains knowledge of all federal and state laws, regulations, and/or industry trends.
Manages associates, including performance management, salary planning and administration, training, and development, workflow, and organizational planning, hiring and placement, and disciplinary actions. Builds clear expectations and objectives and provides developmental opportunities.
Drives the development and use of data analytics to improve the regulatory solutions program.
Employs standard methodologies for continuous improvement and innovation opportunities.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to Product and Underwriting leader. Leads a team of seven or more associates.
Typical Skills and Experiences:
Education: Undergraduate studies in business administration, insurance, business ethics, criminal justice, English, finance, or pre-law preferred. Graduate studies preferred.
License/Certification/Designation: CPCU, AINS preferred.
Experience: Typically, ten or more years of related work experience in technical insurance role with emphasis on risk management, risk mitigation and analysis, compliance, or a related subject area. Strong project management, leadership and data analytic skills preferred.
Knowledge, Abilities and Skills: Requires solid understanding of insurance company operations including technology, financial and metric analysis, reporting and quality initiatives. In-depth knowledge of P&C, business and/or staff unit products, services, organizational structure, and critical initiatives. Demonstrated decision-making & strategic abilities; ability to recognize, analyze & improve operational performance. Ability to conceptualize strategic objectives, work towards results, deal with ambiguity, and succeed in managing and/or participating in matrix relationships.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Not Eligible (Exempt)
Working Conditions: Normal office environment. Occasional travel and non-standard work hours.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We currently anticipate accepting applications until 09/18/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
This position could be filled within any of the lower 48 U.S. states.Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.
For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.The national salary range for Director, Regulatory Solutions - Commercial Lines/E&S Specialty : $110,000.00-$212,000.00The expected starting salary range for Director, Regulatory Solutions - Commercial Lines/E&S Specialty : $119,000.00 - $179,000.00
