What does a successful Activation Specialist at Fiserv do?
As an activation specialist, you will be a customer-facing financial technology professional who guides new business clients through the setup and launch of their payment processing services. This role is essential for customer onboarding and success, ensuring a smooth transition from a signed sales contract to a fully functional payment system. This is considered an entry-level position that will work closely assisting two experienced activation specialists.
What you will do:
Customer onboarding: Specialists manage the entire client activation process, which includes setting up new accounts, configuring software, and installing hardware such as credit card terminals.
Product training: They conduct training sessions for clients to ensure they understand how to use the payment processing system, including its features, workflows, and best practices.
Technical troubleshooting: Specialists diagnose and resolve technical issues related to the payment application or connectivity. They may also escalate more complex problems to internal technical teams.
Compliance guidance: They educate merchants on important topics such as Payment Card Industry (PCI) compliance, refund procedures, and managing chargebacks.
Customer support: Throughout the activation period, specialists act as a point of contact for customer inquiries and help address any concerns to ensure a high level of satisfaction.
Relationship management: This role builds strong relationships with new customers, proactively engaging them to encourage product feature adoption and increase usage volume.
What you need to have:
High school diploma is required, and an associate's or bachelor's degree in a business-related field is often preferred.
Strong verbal and written communication skills for clear and effective client communication.
Proven proficiency with software, including the ability to troubleshoot technical issues.
What would be nice to have:
Customer Service Experience: A background in customer success, sales, or onboarding.
Attention to Detail: Meticulous attention to detail for accurate account setup and documentation.
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