What does a successful Business Risk Manager do?
At Fiserv, a successful Business Risk Manager exercises discretion and independent judgment in decision-making while interacting effectively and positively with personnel at all levels, including Bank and ISO partners, vendors, account management, and merchants. You will work both independently and as part of a team, upholding our commitment to excellence and innovation.
What you will do:
- Maintain daily oversight and analyze group mailboxes reserved for inquiries/MIS reporting to ensure timeliness and productivity.
- Review and analyze monthly PCI reporting for merchant non-compliance risk.
- Prepare twice-annual PCI reporting for card brands.
- Intake and monitor incoming client files for updates to our PCI tracking system.
- Handle escalated issues, merchant calls, and Presidential issues promptly and professionally.
- Maintain and nurture positive and professional relationships between Fiserv and partners, addressing concerns and resolving issues.
- Develop enhancements to training materials as changes or improvements occur to current processes to increase productivity, maintain compliance, risk mitigation, and staff knowledge.
- Effectively present information and respond to questions from managers, clients, customers, and the general public.
What you will need to have:
- High School graduate/GED and/or equivalent military experience.
- 3+ years of experience working with Fiserv platforms in North/South/Omaha/Memphis.
What would be great to have:
- Prior knowledge in cyber data security and/or PCI DSS.
- Experience or knowledge in merchant services.
- Proficiency in Microsoft Excel.
- Experience with Fiserv Foundry.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
Important information about this role:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
- In order to be considered, you must be legally authorized to work in the U.S. without the need for sponsorship, now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
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