About this Position Embark on a journey as an Application Engineer, where you will become part of a dynamic and innovative work environment. In this role, you will collaborate with colleagues across functions and partner closely with customers to deliver technical solutions that make a real impact. You will be at the forefront of turning customer needs into tailored applications, driving both efficiency and creativity in industrial processes. Are you ready to shape the future with us?
What you´ll do
- Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers.
- Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers which are global / local auto suppliers and other customers which use surface treatment process for metal forming industry.
- Work with application equipment to provide solutions to enhance customer at related processes.
- Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
- Reports quality issues / customers' claims to relevant parts of the organization
- Responsible for products application / technical training and coaching of field sales forces and customers.
- Responsible for directly communicating with sales, marketing, PD, Innovation, members of application engineering field team or project team members. Promote internally SBU innovations and best learnings cross accounts.
- Support standardization process of technical documents & ensure same data in all platforms
- May supervise the laboratory work (incl. prioritization) for samples coming from customers and report technical results to customers.
- Ensuring to be up to date with the newest trends in application technology for the markets served by Henkel Surface Treatment Cleaner and Lubricants Technologies.
