Onboarding KYC Quality Leader
The Onboarding KYC Quality Lead provides support to leadership in developing and implementing operations and quality measures of success including documenting procedures and execution guides, KYC account reviews and approvals, monthly/quarterly/annual regulatory and other audit tracking/responses. The role is responsible for critical monitoring of daily work accuracy and load leveling across team members including workflow coordination, monitoring of activities, providing assistance to team members with issue resolution and solutions, processing of quality activities, ensuring compliance with regulatory requirements for KYC and adherance to policies and procedures.
This role serves key client relationships and acts as the Subject Matter Expert (SME) within the team on complicated or elevated client concerns, liaise with the KYC management to ensure end to end client onboarding alignment, cover for Specialty Accounts Manager where applicable in meetings or forums as needed, and assist with other duties as assigned.
Position Responsibilities
- Support developing and implementing operations and quality measures of success.
- Document procedures and execution guides.
- Workflow coordination, monitoring of activities, processing KYC quality reviews and approvals, and creating/providing reporting as required.
- Risk and compliance management including providing assistance with AML and other heavily utilized services for assigned area of responsibility.
- Ensure compliance with regulatory requirements for KYC.
- Ensure adherence to policies and procedures and escalate process or procedural gaps to leadership when observed.
- Assist with bi-annual audit related activities/responses, annual business continuity plans, bi-annual business impact analysis, and internal department monthly/quarterly/annual financial transaction, information reporting or other financial instrument audits.
- Serve key client relationships and act as the SME within the team on complicated or elevated client concerns.
- Provide back-up client assistance within team to ensure timely processing and handling of customer transactions and issues as team workloads require.
- Project representation including covering for KYC and/or Specialty Accounts Manager on meetings or forums as needed, assisting with business requirements, client testing, training and other project roll-out activites for medium to large scale unit, department, division and enterprise-wide projects.
Position Qualifications
- High School Diploma/GED
- 2 years of work lead or supervisory experience
- 2 years of experience working with legal agreements, including review, recommendations, and adherence to agreements
- 2 years of understanding of accounting practices, from a bank operations standpoint
- 2 years of risk management, including understanding client and bank risk factors present in financial transactions
- 3 years of banking or financial services operations
- 3 years of customer service, including working with 3rd party arrangements
Preferred Qualification
- Bachelor's degree from an accredited university
Work Best Category
Category C - Days in the office will either be designated days or will vary week to week from 2-5 days
Hours
8:00am - 5:00pm Monday - Friday
Salary
To Be Determined Based on Individual Experience
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check. Your fingerprints will be used to check the criminal history records of the FBI and may be subscribed in the FBI’s Record of Arrest and Prosecution Background (“RAP Back”) service, which provides ongoing notification to the Company of any updates to your criminal history.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer – disability/veteran.
