About your role:
At Fiserv, we deliver payments and financial technology solutions that help clients move money securely and grow their businesses. The Partnership Development team expands market reach through referral channels and strategic alliances. The Director of Partnership Development will lead development of VAR, ISV, association, and other referral partner programs across Canada to drive partner-led pipeline and revenue.
What you’ll do:
- Identify, engage, and secure new partnerships with VARs, ISVs, associations, and referral sources across new markets and verticals in Canada to grow partner-sourced pipeline.
- Assess partner fit by evaluating technical capability, third-party integrations, go-to-market alignment, and revenue potential to prioritize onboarding.
- Lead partner onboarding, including technical alignment, integration planning, sales enablement, certification pathways, and joint go-to-market execution.
- Build and maintain executive- and operational-level relationships with partner decision-makers to secure commitment and drive adoption.
- Coordinate cross-functional activities with Product, Sales, Marketing, and Operations to ensure seamless partner integration and go-to-market delivery.
- Monitor partner KPIs and performance metrics, identify gaps, and implement targeted enablement and remediation plans to optimize outcomes.
- Lead quarterly business reviews (QBRs) to review performance, refine joint plans, and drive retention and expansion.
- Deliver regular pipeline, forecast, partner activation, and expected revenue impact reports to senior leadership and stakeholders.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- 8+ years of experience in designing, launching, and scaling channel and strategic partner programs (VARs, ISVs, reseller networks) in fintech, payments, or SaaS environments.
- 5+ years of experience in API integrations, third-party integrations, and cloud platform architectures (AWS, Azure, or GCP) to enable partner technical alignment.
- 8+ years of experience in negotiating and managing partner commercial agreements, reseller contracts, and channel pricing models.
- 7+ years of experience in partner performance management, KPI definition, scorecards, and conducting quarterly business reviews.
- 8+ years of experience in CRM and partner relationship management systems (Salesforce, Salesforce PRM, HubSpot, or partner portals).
- 6+ years of experience in pipeline management, sales forecasting, and revenue reporting tools (Excel, Power BI, Tableau).
- 8+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
- Bilingual in French and English to support national coverage and partner engagement across Canada.
- Demonstrated experience working remotely and independently to manage partner ecosystems across multiple provinces.
- Direct experience with payments, POS, or merchant-facing SaaS ecosystems in Canadian markets.
- Proven stakeholder management and executive-level presentation experience with cross-functional leadership.
- Familiarity with payments compliance standards (e.g., PCI DSS) and channel-related regulatory considerations in Canada.
How you’ll work:
- This role requires the use of a computer and audio equipment.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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