Purpose of Role:
The primary purpose of this role is to lead a team of District Service Managers (DSM) to drive the achievement of sales, margin, and profit, and Likely to Recommend (LTR) goals for an assigned regional area. Additionally, they must build strong partnership and influence with Store and Field Leadership to ensure the flawless execution of sales and promotional programs. Additionally, they must coach and develop the DSM to acquire and retain "best in class" Independent Service Providers.
Responsibility Statements:
•Serves as a liaison between third-party product and service vendors, corporate staff, region peers, market staff, and sales teams (e.g., stores, in-home sales, digital, etc.), by identifying trends (sales, customer concerns, service provider feedback), quickly resolving concerns, communicating plans to address, and providing feedback.
•Leads the District Services Managers team in conducting research on local market competitors to ensure competitive service levels, price ranges, or time schedules that protect and grow market share as well as the Lowe’s brand
•Drives the go-forward business strategy with the DSMs and provides coaching and guidance to ensure alignment with Lowe's commitment
•Oversees District Services Manager to ensure third-party service provider base has the capacity to cover all the service offerings of Lowe’s programs and a sufficient number of third party contractors to meet targeted service levels
•Directs District Services Managers to maintain defined service levels and standards by monitoring cost and quality metrics delivered by 3rd party service providers, tracking customer service scores, acquiring background checks for all third-party service providers/contractors, and ensuring compliance with all licensing and permit regulations
•Maintains knowledge of industry standards, current labor trends, and local operating availability to understand contractor pressures within specific trades
•Partners with Divisional Services Directors, RVP, VP Store Operations (VPSO), and regional and corporate staff to assess, support, and provide regional expertise on company, regional, market, and store service program performance
•Works collaboratively with District Managers (DMs), Store Managers, and DSMs in the execution of Installed Sales initiatives to drive performance of specialty sales programs
•Obtains and holds licenses on Lowe's behalf as required
Required Education/Experience:
• High School Diploma
• 5 years experience in a related industry. Knowledge of Warranties, Product Installation and Repair, and Financial acumen.
• Three or more years experience managing direct or indirect reports in a remote environment OR
• Bachelor's degree
• 3 plus years experience in the installation, repair service, or home improvement industry. Knowledge of Warranties and Financial acumen. Three or more years experience managing direct or indirect reports in a remote environment
Pay Range: $135,600.00 - $226,500.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
