Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for a Associate Systems Consultant – Catalog to be part of revolutionizing these industries.
You will be responsible for working directly with our customers to plan and execute the details required to successfully implement and support Paradigm’s enterprise software. You will advise our customers on best practice system design and business process refinement.
What You Will Do:
- You will analyze and document detailed business and functional requirements and customer workflows to assist in building overall project scope.
- You will interpret customer product documentation to design interactive configuration workflow for end users
- You will use mathematical reasoning, logic and problem solving to build configuration workflows.
- You will utilize Paradigm’s proprietary software suite to construct product configuration workflows.
- You will interact directly with external customers to consult on sales, operational, manufacturing, and product configuration needs, as well as Paradigm software and industry best practices.
- You will be a pivotal resource for our clients with configuration, testing, training, and issue resolution.
- You will participate in quality assurance and regression testing to ensure new features are seamlessly implemented by our customers.
- You will advise on project strategy to successfully implement Paradigm software.
- You will maintain regular verbal and written contact with customer project teams via weekly project status calls, remote working sessions, email, and issue tracking tools
- You will become an expert with Paradigm products and services (including implementation/live customers, new features & tech and consulting customers on features).
What You Need to Succeed:
- Bachelor’s Degree or Associates Degree
- 1+ years of experience in a Business Analyst, Project Management or Software Implementation (as a vendor or customer). Knowledge of software development and implementation practices is preferred.
- Building Products knowledge is a plus
- General understanding of relational databases is preferred.
- You enjoy solving logic puzzles
- You will need critical thinking, requirement gathering skills, and proven problem-solving skills –
- You have excellent customer service and effective communication (both written & verbal). Including the ability to translate technical concepts to people without technical expertise.
- You are highly organized with strong attentive to detail and excellent follow-through. You are agile and able to adapt to changing demands and manage multiple priorities in a fast-paced environment
- You are self-motivated and resourceful, with strong interpersonal skills; able to work individually as well as with a team. You have a strong ability to manage your workload to meet deadlines.
Ready to Join? Apply now! MyParadigm.com/careers/
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons. Most roles at Paradigm have three levels, Associate, Mid and Senior. Our pay ranges are inclusive of all three levels (if applicable), our US based Associate level pay begins at $55,500 annually for this role. The salary does not reflect total compensation, which includes base salary and benefits. These compensation levels are subject to an annual review.
