What does a successful Senior Training Specialist do at Fiserv?
As a member of the EMEA Merchant Sales & Solutions Training Team, the Senior Training Specialist provides Fiserv EMEA markets, strategic partners, and joint ventures with targeted, practical, and motivating learning solutions. The focus is primarily on classroom and virtual training solutions, but can also include eLearning, videos, simulations, immersive virtual reality (VR) games and mobile learning.This role will also use the Fiserv Way of Selling consultative, needs-based methodology in designing and delivering training programs.
This role reports to the head of the EMEA Merchant Sales & Solutions Training department and focuses on delivering first-class learning via the most appropriate method. In close cooperation with stakeholders, training team members and participants, the Senior Training Specialist ensures that learning objectives are achieved, and that knowledge is transferred into daily activities. The role requires a strong understanding of the financial technology, payments services, and merchant acquiring sectors.Applicants should have in-depth knowledge and experience in the areas of sales, customer / account management, sales support or other customer-oriented functions, training, or further education roles.
What you will do:
Work with EMEA Training colleagues, Global Sales and Operations training counterparts, Sales leadership, product, marketing, process and other Subject Matter Experts in the planning, build, and execution of learning solutions for EMEA Merchant SMB and Enterprise sales professionals, client/account management & sales support teams, andour Acquiring as a Service (AQaaS) clients
Planning, administering, and coordinating new hire, product, system, sales skills,and other soft skills trainingto integrate expert questioning techniques and value-driven approaches into sales training sessions to shift buyers' focus from transactional to value-based decision-making.
Partner with sales, product, marketing, process, and other Subject Matter Experts to build, deliver and maintain all content within new hire and continuing education programs.
Maintain an up-to-date knowledge of Fiserv EMEA markets, strategic partners and joint venture solutions, go-to-market strategies, and competitor intelligence.
What you will need to have:
An affinity with and passion for training delivery, learning facilitationand/or coaching. Confident communicating at all levels to small, medium, and large audiences.
Adept in the responsible use of Artificail Intelligence (AI) and Machine Learning tools to aid productivity and streamline common tasks such as draftingand refining communications and proposals, image, video, and audio production/editing.
What would be great to have:
Language skills in German, Polish, Spanish, Italian, Dutch
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