Customer Success associate
Unlock your potential as a Customer Success associate in our telephony-based role! At Fiserv, we pride ourselves on delivering exceptional customer service that aligns with the way our clients live and work today. Join our team and showcase your expertise in handling customer queries with accuracy and professionalism.
What does a successful Customer Success associate do?
A successful Customer Success associate at Fiserv exemplifies our commitment to excellence by efficiently managing customer interactions and ensuring their concerns are resolved promptly. Being part of our team means contributing to a culture of innovation and empowerment, working collectively to inspire excellence in all we do.
What you will do:
- Manage incoming calls representing our Banking Client with professionalism and accuracy.
- Update customer and Merchant accounts promptly and accurately.
- Leverage technology to provide exceptional service and resolve customer queries.
- Build and maintain positive customer relationships.
- Work closely with your team to identify and adopt new ways of working to deliver excellence for our clients.
What you will need to have:
- Previous experience in a customer service role.
- Strong multi-tasking abilities and detail-oriented mindset.
- Excellent verbal and written communication skills.
- Ability to handle customer queries with patience and professionalism.
- Must be willing to work in-office.
What would be great to have:
- Experience in a telephony-based customer service role.
- Knowledge of banking and financial services.
- Proficiency in using customer service software and technology.
- Strong problem-solving skills and the ability to think on your feet.
- A positive attitude and a passion for helping others.
Perks at work:We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritize your health with a variety of medical, dental, life and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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