We are currently seeking a highly skilled and detail-oriented Mobility Administrator to join our team. As a Mobility Administrator, you will play a pivotal role in steering the strategic direction of mobile device management operations, ensuring the seamless functionality and advancement of mobile systems within our organization. Leveraging your extensive experience, you will provide expert-level leadership in advanced troubleshooting, system configuration, and project management specifically related to mobile technologies. Beyond core mobile administration, you will act as a key influencer in the implementation of advanced mobile collaboration technologies and automation initiatives for mobile device management. Your responsibilities extend to overseeing budgets, contributing to strategic planning, and serving as the Subject Matter Expert for all mobile technologies and processes.
Key Responsibilities:
Hardware Support
- Oversee the provision and support for all company-approved mobile and computing devices.
- Manage the timely response to service requests submitted through the ITSM ticketing system, email, phone, and other approved platforms.
- Champion thorough documentation of all incidents and requests within the ITSM ticketing system.
- Manage adherence to assigned work orders, ensuring timely completion and exceeding customer expectations and established SLAs.
- Own the end-to-end processes of fulfillment and onboarding for Acquisitions, Greenfields, and the New Hire Experience.
- Provide operational direction in resolving complex mobile and desktop-related issues and mentor junior team members.
Advanced Troubleshooting and Resolution
- Lead effective troubleshooting and triage of complex customer hardware and software issues, providing guidance on escalation procedures.
- Manage the escalation process for critical and unresolved mobile device incidents, ensuring timely and effective resolution.
- Provide expert technical direction and guidance to support technicians in resolving intricate mobile device challenges.
Advanced System Configuration
- Ensure compliance with established standards for the deployment of mobile hardware and software.
- Lead the configuration and management of company-approved Mobile Device Management (MDM) and Unified Endpoint Management (UEM) platforms.
- Manage mobile application deployments through MDM platforms, ensuring efficiency and compliance.
- Oversee mobile device provisioning, deployment, and account management processes.
Strategic Communication and Collaboration
- Lead communication with procurement vendors and carriers, managing relationships and ensuring service level adherence.
- Manage communication with all levels of the organization, including executive leadership.
- Oversee the development and delivery of clear and concise written and oral communications regarding mobile technology initiatives and issues.
Project Management and Planning Oversight
- Coordinate team projects, providing guidance and ensuring alignment with objectives.
- Drive and actively participates in functional and cross-functional team projects related to mobile technology.
Advanced Data Analysis and Automation Leadership
- Lead the identification of areas for optimizing and improving customer service experience.
- Manage the analysis of mobile support data to identify trends and implement proactive solutions.
- Facilitate the development and implementation of automation strategies to streamline mobile device management tasks.
Budget Oversight and Documentation
- Manage documentation related to mobile device support processes, configurations, and policies.
- Contribute to the development of the budget related to mobile devices and services.
Team Management and Training
- Mentor team members, fostering their professional growth and technical skills.
- Play a key role in developing and delivering training to team members on best practices and technologies.
Security and Compliance Oversight
- Oversee adherence to company security policies and compliance standards.
- Lead the implementation of security measures and best practices for mobile device management.
Cross-functional Collaboration Oversight
- Ensure close collaboration with cross-functional teams to ensure seamless integration of mobile technology with other IT systems.
- Lead initiatives to improve collaboration and communication between IT teams regarding mobile device support.
Strategic Planning and Decision-Making
- Contribute to the development of the company's strategic mobile technology roadmap.
- Provide insights and recommendations for decision-making regarding mobile device platforms and services.
Continuous Learning and Technological Advancement
- Lead the effort to maintain in-depth knowledge of Microsoft, Apple, and Android operating systems.
- Oversee the continuous learning and evaluation of emerging mobile technologies and trends.
Adherence to Schedule
- Adhere meticulously to the established schedule of shifts, tasks, and work hours.
- Manage adherence to project timelines and service level agreements related to mobile support activities.
Independent and Collaborative Work
- Possess and exhibit the ability to work independently and in cross-functional collaborative settings.
Other duties
- Play a crucial role in other job-related duties as assigned.
Education:
- Bachelor’s degree in information technology, Computer Science, or a related field. Alternatively, candidates with a High School Diploma or General Education Development (GED) certificate, along with five years of experience in design, configuration, implementation, management, and collaboration technology, as well as vendor contract management, will also be considered.
Experience:
- 5+ years of progressive experience in desktop and mobility support and administration.
- Advanced proficiency in operating systems, including Windows, iOS, MacOS, etc.
- Proven experience in managing and troubleshooting complex desktop and mobility environments.
- Demonstrated leadership skills and the ability to mentor junior team members.
- In-depth knowledge of virtualization technologies, remote support tools, and Active Directory.
- Experience in implementing mobile-related policies and procedures.
- Strong project management skills with a track record of successful project completion.
Recommended Skills:
- Mentoring: Exhibit a strong ability to mentor a team of support professionals.
- Advanced Troubleshooting: Demonstrate expertise in resolving complex issues and providing technical guidance.
- Project Management: Possess strong project management skills to oversee mobile-related projects from initiation to completion, including vendor, partner, and contract management.
- Policy Development: Contribute to the development and implementation of mobile-related policies and procedures.
- Strategic Thinking: Actively contribute to the organization's overall technology strategy.
- Collaboration and Communication: Effectively collaborate with other IT Teams and departments and communicate with stakeholders at various levels.
- Continuous Learning: Remain current with emerging technologies and industry trends to deliver innovative solutions that drive business growth.
- Collaboration Tools Mastery: Maintain proficiency in collaboration software and tools to enhance teamwork and productivity.
Certificates and Licenses:
- Valid driver's license required
- Current Microsoft/CompTIA certifications preferred
- Current ITIL certification preferred
Able to work in our environment:
- Indoor office, indoor warehouse, and outdoor warehouse (yard) working environment
- Occasional long periods of sitting and standing
- Long periods of computer, phone, and technology utilization
- Must be able to lift, carry, push, or pull up to 25 pounds
- Position requires regular interaction with employees at all levels of the company
- Travel requirement up to 25%
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Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!Job Location: SRS Distribution - McKinney7440 State Highway 121 McKinney, TX 75070-3104
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.
If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.
All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.
Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.
