ADP is hiring a Sr. Director, Delivery Management within our Strategic Operations organization.
- Are you an experienced Leader that can analyze data, communicate effectively with all levels of the organization, and respond quickly to changing business needs?
- Do you have a passion for driving business processes and supporting continuous improvement efforts to address emerging market demands?
- Can you develop new and innovative ways to increase revenue and long-term retention opportunities?
In this role as Sr. Director, Delivery Management, you will primarily be responsible for leading, directing and supporting the end-to-end program delivery efforts for Client Journey Modernization – a large, multi-year, transformation effort to streamline and modernize our client’s journey across ADP’s marketing, sales, implementation, service and billing milestones and processes. In conjunction with the business unit (BU) Strategic Business Owners (SBO), implements and executes transformational improvements, best practices and standard operating procedures, across ADP.
You will act as a client advocate by balancing delivery speed while managing reasonable expectations from an operations perspective. That will allow you to serve as a liaison between Operations, Marketing/Sales, and Billing for all process changes and improvements.
This is a highly visible and collaborative position within a matrixed organization that works closely with senior leaders, key stakeholders, GPT (ADP technology organization) and functional working team members across Sales, Marketing, Operations and Billing.
This role has no direct reports at the current time (but may in the future) and currently reports directly to the SVP of Strategic Operations.
Ready to #MakeYourMark?
Apply now!
WHAT YOU’LL DO: Responsibilities
- Acts as a Client advocate by balancing delivery speed and quality needs while managing reasonable expectations from an operations perspective. Includes setting the direction and prioritizing “horizontal use cases” that span the entire ADP ecosystem on behalf of the client.
- Participates in senior management decision-making process as required, concerning end-to-end process issues, strategic/tactical questions and procedures and leads the planning and execution of key capabilities of the CJM program.
- Drives process improvement, integration and alignment across the entire company. Own outcomes of key elements of the CJM program, including design, build and launch execution of the horizontal use cases as well as other value-based, AI capabilities.
- Consults with other organizations on optimal ways to implement horizontal use cases to capture maximum value for ADP and drive client delight.
- Leads by example; coaching, promoting, encouraging and mentoring the CJM program team towards high performance.
- Serves as an escalation point for the resolution of process and/or system issues during the execution and delivery of core project elements as well as value-add capabilities and horizontal use cases.
- Performs other related duties as assigned.
TO SUCCEED IN THIS ROLE: Requirements
- This position will sit in our Roseland, NJ; Alpharetta, GA; Augusta, GA; Norfolk, VA; Schaumburg, IL; or Tempe, AZ. We support a hybrid working arrangement; 3 days in the office (minimum) and 2 days at home.
- Experience: 12+ years' direct operations (sales, marketing, implementation, service) experience, including 12-18 months transformational program delivery experience.
- Proven ability and experience to develop and execute strategic business strategies
- Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking
- Excellent communication and presentation skills with the ability to manage within a matrixed environment
- Collaborative team player who can adapt to a fast-paced dynamic environment
- Demonstrated ability to collaborate across organizations and cross-functional teams to drive successful outcomes
- Demonstrated skills in workshop development and facilitation, program/project management, problem solving, and attention to detail
- Strong strategic and critical thinking skills
- Self-starter with the ability to multi-task and launch and manage programs with minimal supervision
- Ability to influence and drive consensus across diverse teams.
Preferred Required
A college degree is preferred but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
BONUS POINTS FOR THESE: Preference will be given to candidates who have the following:
- Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical Client issues and identifying process and system needs to address.
- Facilitation skills, creative thinking and the ability to gain consensus is critically required
- Must possess the ability to conceptualize and sell ideas internally.
- Negotiation skills are essential.
- Excellent oral and communication and presentation skills required.
- Must be a strong team player as well as an individual contributor.
- Excellent analytical skills.
- Demonstrated ability to manage large-scale, complex transformation projects.
- Self-starter with a track record of strong project management, planning and time management skills
- Ability to work within a fast-paced and at times, ambiguous environment
- Familiarity with GenAI and an understanding of ADP’s products and processes
- Ability to identify, diagnose and resolve issues affecting Client pain points.
- Ability to develop and maintain effective working relationships.
- Ability to coordinate with the work of others to accomplish general objectives.
- Ability to manage both time and conflict resolution
You'll Love Working Here Because You Can
- Be yourself in a culture that values equity, inclusion, and belonging and create a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to integrate your work and your life more easily.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for?
Apply today!
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $117,700.00 - USD $238,600.00 / Year*
- Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
