About your role:
Fiserv provides end-to-end print manufacturing, personalization, fulfillment, and packaging services for financial services clients, delivering high-quality output at scale. You will lead a print production facility team responsible for meeting customer SLAs, maintaining product quality, and driving operational efficiency across offset, digital, and finishing workflows.
What you’ll do:
- Lead day-to-day operations of a print production facility through supervisors, setting priorities to meet volume, quality, and on-time delivery targets.
- Drive production planning, scheduling, and capacity management to meet contractual and legal obligations while minimizing overtime and operational expenditure.
- Implement and refine standard operating procedures, maintenance plans, and workforce allocation to optimize equipment uptime and throughput.
- Own product quality and accountability: monitor external defects, manage incident reports, enforce client service level agreements, and escalate liability issues when required.
- Manage performance and development of direct reports through coaching, feedback, and performance management processes.
- Coordinate with customers, suppliers, and internal functions (quality, maintenance, logistics) to resolve production issues and improve service.
- Lead continuous improvement initiatives (Lean/Kaizen/5S) to reduce waste, improve yield, and lower cost-per-work-unit.
- Ensure compliance with safety, environmental, and regulatory requirements in the print environment; maintain accurate production and compliance records.
- Control vendor and material performance, including sourcing for consumables and spare parts to support high-speed operations.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you’ll need to have:
- 5+ years of experience in managing production operations in a high-speed manufacturing environment.
- 3+ years of experience in production scheduling and capacity planning using Print MIS or equivalent production planning systems (e.g., EFI, PrintVis).
- 3+ years of experience applying Lean, Six Sigma, Kaizen, or other continuous improvement methodologies in production environments.
- 3+ years of experience with workforce management and timekeeping systems (e.g., Kronos, Workday), including headcount and timecard administration.
- 3+ years of experience in quality management and regulatory compliance for print operations, including ISO 9001, statistical process control, and secure document handling.
- 6+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience that would be great to have:
- Hands-on experience with high-speed offset presses (e.g., Heidelberg, Komori) and digital presses (e.g., HP Indigo, FujiFilm).
- Lean Six Sigma Green Belt or similar continuous improvement certification.
- Familiarity with print MIS platforms such as EFI Fiery, EFI Radius, or PrintVis and integration with ERP systems (SAP).
- Experience in safety and regulatory compliance for production environments (e.g., OSHA standards).
- Experience managing secure or financial-document printing operations, including chain-of-custody and secure handling procedures.
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires the use of a computer and audio equipment.
- This role requires being on-call during non-standard and/or overnight hours on a rotational basis.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
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