Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
The Manager, Ad Experience Reporting, is responsible for day-to-day escalation and support for digital client reporting deliverables and the QA queue.
You will be focused on ensuring the reporting analysts meet external and internal SLAs for all requests, that the QA queue is appropriately cleared out in a timely manner, and to help investigate discrepancies flagged by our internal teams and reporting tools. The top priorities are to maintain a strong working relationship with Account Management and Senior Operations Leadership and to work with their direct supervisor to implement process enhancements to best support the business.
Responsibilities:
- Serve as the primary point of escalation for day-to-day digital client reporting deliverables.
- Oversee timely completion of all reporting requests, ensuring that internal and external SLAs are consistently met.
- Ensure that the QA queue is properly addressed in a timely manner and shifting resources when needed in times of volume increases.
- Provide guidance, direction, and support to reporting analysts to maintain quality, accuracy, and efficiency.
- Partner closely with Account Management to ensure reporting outputs align with client expectations and campaign needs.
- Maintain strong communication with Senior Operations Leadership regarding team performance and challenges.
- Monitor workflow, prioritize tasks, and allocate onshore/offshore resources to ensure smooth execution of all reporting requests.
- Proactively identify and resolve issues or bottlenecks in the reporting process to ensure smooth execution of all requests.
Qualifications
- 3+ years of experience in digital advertising, media, or analytics.
- Bachelor’s degree in Marketing, Business, Communications, Data Analytics, or a related field (or equivalent experience)
- Strong understanding of digital media metrics, reporting tools, and campaign performance terminology.
- Excellent communication skills with the ability to problem solve complex data issues.
- Proficiency with reporting platforms, ad servers, and analytical tools (Freewheel, Google Ad Manager, DCM, Excel, etc.).
- Strong organizational skills and attention to detail.
Desired Qualifications:
- Innovative thinker with acute awareness of managing competing initiatives.
- Digital media and/or marketing experience.
- Ability to set and self-manage goals, deadlines and multiple assignments concurrently in a project-based environment.
- Expert knowledge of Digital ad operations with the ability to problem solve issues.
- Ability to train and present to Ops and Sales organization.
- Proficiency in MS Word, Excel, Access, PowerPoint, HTML, JavaScript.
- Ability to thrive in a continuously changing environment.
Additional Information:
Hybrid: This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning January 5, 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $95,000 - $110,000 (bonus eligible)
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].
