Senior Manager Digital Product

Caterpillar • Singapore, Singapore • 10h ago

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems - seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and AI-powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network.

We are seeking a delivery-focused Regional Deployment Manager (APD) to lead a team of Deployment Consultants supporting Caterpillar Dealers and their selected System Integrator to deploy our Dealer ERP Template and the Annual Deployment Plan for Dealers with in the Asia Pacific region. This high-impact role is part of a newly launched strategic initiative and will serve as a delivery orchestrator, aligning teams to program objectives, managing risks and dependencies, and ensuring consistent, high-quality outcomes through scaled Agile practices. The Annual Deployment Plan supports the selected required and pilot deployments for all dealers, this role will lead Deployment Consultants that will work with dealer to gain commitment to deliver requested deployments and liaison with dealers oversee the successful deployment completions on time.

The Regional Deployment Manager Will Do:

Managing the day-to-day activities of existing Caterpillar Deployment consultants and their ongoing Dealer Deployment projects both for ERP Cat Dealer Template and Annual Deployment Plan (ADP), including overseeing project responsibilities and schedules. Developing contingency plans for potential risks.

Organizing and coordinating teams who work on diverse aspects of digital programs around the Caterpillar Dealership.

Carry “Voice of the Dealer” into the Product and Engineering team for future deployment and dealer needs on MS Dynamics 365, and to Caterpillar Product owners for other Caterpillar Deployment Projects within the Annual Deployment Plan (ADP)

Serving as an collaborative leader and liaison, developing deep working relationships between Caterpillar Dealers, System Integrators and Caterpillar product and engineering teams and Caterpillar DSD and Digital leaders.

Facilitating meetings and discussions with Caterpillar Dealer, Cat Digital & DSD leaders to share continual update and full transparency of status on deployment projects for ERP & ADP.

Lead and mentor existing team members to foster a high-performing Agile culture

Identifying, escalating, and tracking risks, issues and cross-team dependencies so deployment projects run to committed time schedules and expected quality.

Managing the Azure DevOps environment to support efficient deployment projects and accurate recording of Caterpillar Dealer Deployment needs for success project completion.

Be a strong deployment SME voice in regular product and steering committee meetings and stakeholder events for the Cat Dealer ERP Template and other Cat Digital Products.

Give strategic leadership to your deployment team and set working priorities.

Achieve Enterprise set Deployment targets for each calendar year.

Develop existing teams talent and skillsets in MS Dynamics 365 and supporting deployment tools such as Mavim, Leapworks, etc.

Manage team T&E budget.

Limited Travel required. (Up to 25% of working time)

What You Will Have: Extensive experience in..

ERP & Systems Knowledge (MS Dynamics 365 focus)

Hands-on experience with Microsoft Dynamics 365 in a product, process or deployment leadership role.

Understanding of ERP configuration, security, and integrations with related systems.

Awareness of Microsoft release cycles and ability to assess new features for business value.

Knowledge of System product lifecycle management, including adoption and change management.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives. Translates vision into specific functional or departmental initiatives.

IT Program Management: Knowledge of the policies and techniques to manage a set of related projects within a program; ability to plan, organize, monitor, and control the set of projects, ensuring efficient utilization of technical and administrative resources to achieve program objectives.

Change Control: Knowledge of the processes and procedures by which a change is identified, evaluated, approved, monitored and documented; Ability to manage changes in the production environment and processes effectively. Train others in how to review a proposed change and assesses the potential impact of the change on the organization or environment.

IT Project Management: Knowledge of project management; ability to plan, organize, monitor and control IT projects using appropriate technical resources. Ensures that technical objectives and functional requirements align in all IT projects.

Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: ERP and CRM products).

Top candidates will have:

Demonstrate the ability to and experience of building teams, processes and organizational frameworks in relation to ERP and System deployments

Working experience of deploying Microsoft D365 and leveraging Mavim, Leapworks and Walkme.

The position typically requires a college or university degree or certification that is equivalent.

Proven experience designing and implementing Dynamics 365 Customer Service

Strong understanding of customer service and support operations

Experience with full lifecycle implementations of Dynamics 365, from requirements gathering to deployment

Extensive experience in systems architecture, focused on Microsoft Dynamics 365 implementations

Microsoft Azure: Experience with Azure PaaS and IaaS services, including Azure Functions, Logic Apps, Service Bus, Event Grid, and Azure Data Factory

Power Platform: Proficiency with Power Apps, Power Automate, Power BI, and AI Builder

Integration Technologies: Experience with Azure API Management, Logic Apps, Azure Service Bus, and Azure Integration Services

Data & Analytics: Knowledge of Azure Synapse Analytics, Power BI, and data modeling for Dynamics 365 implementations

DevOps: Experience with Azure DevOps, including source control, pipelines, and ALM practices for Dynamics 365

Security: Knowledge of Microsoft Entra ID (formerly Azure AD), role-based security, and data protection in Dynamics 365 implementations

Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or influence others inside and outside the department to take specific actions.