Description
Salary Estimate: 111987.20 - 186284.80 / year
Learn more about the
benefits offered for this job.
The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Introduction
Do you want to join an organization that invests in you as a Manager Physician Services Support? At HCA Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.
Benefits
HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Manager Physician Services Support like you to be a part of our team.
Job Summary and Qualifications
The Manager of Physician Services Support is a manager that provides managerial leadership in establishing goals and priorities and in the overall management of current physician relations within an HCA division. This position ensures continuity and alignment of the division’s physician support teams with HCA’s ITG and/or PSG strategies and facility needs, assists in operationalizing strategies, and participates and in the development of guidelines, procedures, and standards for initiatives impacting physicians. Primary responsibilities include serving as the physician support leader for the division, managing the Physician Support teams, and coordinating consistent support of physicians and their staff. This individual also assists in resolving issues regarding clinical applications, coordinates provider/staff access management, coordinates division-wide testing and implementation of software releases and assists in developing strategies for training and tools for clinical applications across the division. They champion standardization, automation, utilization, optimization and use of best practices in clinical applications. The Manager of Physician Services Support requires subject matter knowledge of technologies utilized by physicians and their staff and their impact to the physician population. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrixed reporting environment. Strong written, verbal, and presentation skills are required. SUPERVISES (varies by division): Consulting Provider Solutions Specialist, Sr Provider Solutions Specialist, Provider Solutions Specialist II, Provider Solutions Specialist, Assoc Provider Solutions Specialist
GENERAL RESPONSIBILITIES:
- Develop, lead, and foster relationships with physicians, hospital leadership, business operations colleagues and practices, internal teams, vendors, and referring hospital leadership. This includes in-person and virtual touchpoints.
- Utilizes strong communication and management skills to manage technical and business relationships in a matrixed application support environment that includes non-IT organizations.
- Drive operational activities and processes for physician support teams that align with corporate and division strategies
- Proactively investigate physician, hospital, and practice needs and work to successfully implement solutions, including EHR implementations and support.
- Organizes, plans, allocates resources, and monitors work to meet IT and business operations goals
- Provide support and consultation for various IT and clinical applications, such as EHRs, HIE integrations, interfaces, mobile applications, websites, etc.
- Identify technology solutions to solve requests and needs, including defined and ongoing support models
- Works with enterprise subject matter experts and support resources (including the Service Desk) in trending and managing resolution of application incidents and requests.
- Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the team and across organizational boundaries.
- Assist in the operations of GME, Physician, and/or Staff IT solution trainings with support teams
- Partners with the Director, external vendors, and internal development teams to provide solutions and support options to physicians and hospitals
- Assists the Director in the development of the budget and develops project cost estimates for division and/or facilities
- Manages internal service level agreements (SLAs) and ensures service level agreements with vendors are met
- Proactively manages vendor support and maintenance agreements and renewals as assigned.
- Assists the director and/or leads development and presentation of business cases for new solutions as assigned.
- Manages and participates in proactive facility rounding to ensure support needs are identified and addressed, interactions documented, and issues escalated as appropriate.
- Maintains a management role in setting service direction and ensures standards and policies are maintained and compatible with HCA standard information systems architecture, tools, policies and procedures
- Coordinates the sharing of best practices, policies and procedures related to physician support
- Responsible for personnel management, performance reviews, competency development, and coaching of staff
- Promotes system security and patient confidentiality and helps ensure compliance
- Participates in special projects as needed and performs other duties as assigned
- Practices and adheres to the Code of Conduct and Mission and Value Statements
EDUCATION:
- Bachelor’s degree preferred or equivalent work experience
EXPERIENCE:
- 5 or more years of experience in physician support
- Experience in large, complex organization or corporate structured environment
- Experience in team leadership and direct supervision
- Experience creating and leading communications with direct reports, senior leaders, business partners, and vendors to ensure collaboration, efficiency, and service excellence
ITG transforms healthcare and gives
people healthier tomorrows. We deliver information technology strategy, support,
and solutions. ITG improve and enhance patient care and business operations. We deliver services at
administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states
and the United Kingdom. Our team works to move healthcare forward. We do this by
seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the
delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager Physician Services Support opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
