Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a Condition Monitoring Deployment Manager, you will be accountable for delivering superior customer and dealer experience by managing the global Condition Monitoring (CM) Deployment Team. This role is all about leadership, communication, and cross-functional collaboration. You will empower your team to deliver world‑class deployments, develop and strengthen CMA training programs worldwide, and advance the tools and processes that make CM a differentiator for our customers.
Why This Role Is Exciting
You’ll be stepping into a space where innovation isn’t just welcomed—it’s required. We are building and refining Condition Monitoring processes from the ground up, shaping how Condition Monitoring evolves at a global scale. If you’re energized by ambiguity, passionate about creating structure from complexity, and motivated by helping others excel in a dynamic environment, this role will feel like home.
What you will do
Team Management over Deployment and Superior Customer / Dealer Experience:
Accountable for ensuring team delivers and manages roles and responsibilities associated with CM site deployment leading to successful service outcomes
Ensure CM kickoff and commercial communication excellence
Develop and manage consistent, global deployment methodology and documentation
Coordination of internal team activities to steer efficiencies and sustain deployment processes
Lead CM Team Tool Development and Maintenance:
Drive standard work for site deployment and CMA interfaces with customers and dealers
Support tool and dashboard development to govern and manage CM team performance
Support tool and dashboard development to deliver value to customers through enhanced CM capabilities and reporting
Lead and Coordinate Global CMA Training:
What skill you will have:
Technical Excellence: Strong commercial experience and the ability to support and influence organizational change. Candidates should bring a foundational understanding of Condition Monitoring along with exposure to equipment applications across mining, quarry and aggregates, and waste environments. Understanding of the core responsibilities and day‑to‑day activities of a Condition Monitoring Advisor is also essential for success in this position.
Customer Focus: Direct customer and/or Cat® dealer-facing experience.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.
Top candidates will also have:
Bachelor's degree or equivalent industry experience.
Formal leadership or informal leadership via cross-functional activity (project management, product development, 6-Sigma, CPI, etc.)
Experience with Salesforce and Microsoft applications (PowerPoint, Excel, Power-Bi)
Additional Information:
The primary work location for this role is Tucson, AZ or Peoria, IL, with a requirement to work on-site full-time at a Caterpillar facility.
Domestic relocation assistance is available.
This position may require up to 25 % travel.
Visa sponsorship, international assignments, or payroll transfers are not available for this role.
Summary Pay Range:
$144,960.00 - $217,320.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
December 18, 2025 - January 7, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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