Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.
Caterpillar’s Product Support & Logistics Division (PSLD) is hiring a Manager Support Operations (Repair & Rebuild) in Global Dealer Service Operations within Global Service. In this role, you will manage the team who are responsible for supporting dealers’ capabilities to effectively perform repairs and rebuilds. The team will support the distribution network to achieve increased dealer throughput of critical repair functions & improve the efficiency and quality of component rebuilds while helping dealers realize the Total Cost of Ownership (TCO) potential of Caterpillar equipment.
As a Manager, Product Support Operations (Repair Shop), you will manage planning, execution and control of operations projects; and provide improvement services to internal and external business partners to deliver high quality, velocity, cost to serve, and safety.
Additional Information:
- Location: Peoria, IL (United States)
- Required Travel: Up to 25% (Domestic + International)
- Relocation Assistance Offered: None
- US Work Sponsorship Offered: None
What You Will Do:
• Collaborate with Industries on services growth plans to ensure dealer shop and field service capabilities are in place.
• Develop and enhance current and future dealer repair / rebuilds on a global basis.
• Support functions such as Reuse & Salvage, CRC, Service Tooling, Service Data, Service
Engineering, Condition Monitoring, Standard Work and other dealer repair and rebuild support initiatives.
• Support dealers in operational excellence.
• Ensure the best offering by leveraging efficiencies and alignment of product offerings.
• Ensure safety in all operations processes.
• Lead a team of seven management personnel that include:
-Dealer Machine Rebuild PQVC improvements
-Shop & Field Repairs
-Certified Rebuild service operations
-Facility Planning
-Serviceability support for NPI
-Contamination Control
-6Sigma Project Leadership
This position impacts the success of the Caterpillar Services Division. Your expertise will help improve the company’s ability to meet customer expectations, improve quality, reduce costs and increase profits.
What You Will Have (Basic Requirements):
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
What Will Set You Apart (Top Candidates Will Have):
• Four-year degree or equivalent job-related experience
• 5+ years of professional level experience.
• Previous dealer facing product support experience.
• Experience with rebuilding & refurbishment of heavy equipment
• Experience and demonstrated knowledge of Caterpillar products and industry trends
• High level of interpersonal and communication skills
• Demonstrated ability to lead and positively influence across a matrix organization
What You Will Get:
Through it all, we are one team – creating and delivering world-class components and solutions superior to the competition. Learn more about the Caterpillar Experience.
About Caterpillar:
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
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Summary Pay Range:
$144,960.00 - $217,320.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates:
December 18, 2025 - January 9, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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