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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Regulatory Compliance Senior Manager
About your role:
The Senior Compliance Manager will oversee compliance and risk management for a prepaid debit portfolio within Fiserv’s payments organization. You will lead monitoring, testing, and regulatory assessment activities to ensure consumer protection compliance and drive remediation and process improvements across the business.
What you’ll do:
- Develop, implement, and execute compliance monitoring and testing programs for consumer protection regulations.
- Assess applicability and operational impact of new federal and state regulations; translate requirements into policy and control updates.
- Lead compliance risk assessments and identify control gaps, remediation priorities, and preventive measures.
- Oversee consumer complaint management processes, drive timely resolution, and analyze complaint trends to recommend process improvements.
- Provide subject matter expert compliance guidance and training to internal stakeholders, including senior leadership and cross-functional teams.
- Prepare compliance findings, testing results, and regulatory impact reports for senior leadership and regulatory responses.
- Partner with product, operations, legal, and risk teams to embed compliance controls into prepaid debit and payroll card programs.
Experience you’ll need to have:
- Experience in consumer protection regulations, including EFTA/Regulation E, GLBA/Regulation P, E-Sign, TCPA, Identity Theft Red Flags, and state payroll card laws.
- Experience designing and executing compliance monitoring and testing programs, including writing test plans and sampling methodologies.
- Experience conducting compliance risk assessments and regulatory change impact analyses.
- Experience managing consumer complaint handling, dispute resolution workflows, and complaint trend analysis.
- Experience with prepaid debit, electronic payments, payroll card programs, or government benefits disbursement operations.
- Experience with compliance management/GRC platforms (e.g., RSA Archer, MetricStream) and data analytics tools (e.g., SQL, Power BI, Tableau).
- Experience preparing regulatory reporting, drafting policies and procedures, and presenting findings to senior leadership.
- Bachelor's degree and related experience, and/or military experience.
Experience that would be great to have:
- Certified Regulatory Compliance Manager (CRCM) certification.
- Paralegal or other legal experience supporting regulatory or consumer protection matters.
- Experience with NACHA and payments-related rule sets or PCI DSS applicability assessments.
- Prior work with RSA Archer, MetricStream, or similar GRC implementations.
- Experience delivering compliance training and executive-level briefings.
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
#LI-DI #LI-Onsite
Salary Range
$86,250.00 - $138,000.00
These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
