About the Role:
Are you passionate about helping others succeed? Do you have a talent for delivering impactful learning experiences?
We're looking for a New Hire Trainer to lead the development of our frontline sales team. In this role, you’ll design and deliver engaging training sessions that set our new hires up for success from day one.
You'll be the bridge between learning and performance, equipping new team members with the knowledge, skills, and confidence they need to thrive in a dynamic, wireless retail environment. If you're a strategic thinker with a strong understanding of adult learning principles and a commitment to results, we want to hear from you!
What You'll Do:
- Facilitate all new hire training sessions across the company.
- Partner with HR to ensure onboarding logistics are complete and classes are ready.
- Provide detailed performance feedback to Regional Sales Managers (RSMs) and Unit Managers (UMs).
- Keep training materials up to date with the latest T-Mobile updates.
- Monitor and report on new hire progress in Magenta U LEARN.
- Ensure accurate coding of new hires in T-Mobile’s provisioning tools.
- Reinforce the importance of timekeeping and support compliance.
- Develop and administer quizzes and final assessments.
- Communicate T-Mobile priority training updates during sessions.
- Support leadership with additional tasks as needed.
What You'll Bring:
- Strong understanding of training methods and adult learning principles
- Minimum of 2 years of recent Retail Store Manager experience required; 2+ years of Facilitator experience preferred.
- Excellent communication and facilitation skills: Public Speaking Experience Required – 90% of this role will be presenting in front of an audience.
- High attention to detail and organizational skills
- Experience with learning platforms and reporting tools
- T-Mobile Sales Experience/Knowledge a huge plus
- Professionalism and GBRAND energy
- Must be available to support the Pacific Time (PT) and Mountain Time (MT) zones.
COMPENSATION:
Hourly Range: $21.63-$26.44
Why Join Us?
You'll be part of a high-impact team that directly contributes to our frontline success. This is your opportunity to shape the learning journey of every new team member and make a measurable difference in performance and business outcomes.
Ready to Empower the Next Generation of Sales Talent?
Apply now and be the spark that helps our team shine from day one. NRM101
